Denise D. Quigley

Photo of Denise Quigley
Senior Project Associate
Santa Monica Office


Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in german, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies


Denise Quigley is a senior project associate at the RAND Corporation and an evaluation analyst in health and education. Her interests are governance, college-readiness, parental involvement, consumer-reported health care measures, pay-for-performance, and evaluation of programs and quality improvement (QI) initiatives. Quigley leads two QI projects for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) project: one with UCLA involving the clinician/group CAHPS survey in the area of patient-doctor communication and office staff communication, another with HealthPlus of Michigan in the area of public reporting, physician-level pay-for-performance, and performance reports for physicians. Quigley has led several QI demonstrations involving the field-testing of QI items, cognitive testing of physician-level reports, and tracking QI initiatives in physician communication, staff professionalism, patient privacy, and cleanliness. With Evaluation & Research Services, her business, Quigley works with clients to conduct formative and summative evaluations. These have been in the areas of school board governance, community college programs, student-parent choice programs, hypertension, and a variety of health and education programs. Quigley has extensive quantitative and qualitative experience. She was previously a senior education researcher at UCLA's Center for the Study of Evaluation (CSE) and has more than 18 years of experience working in schools in California and Texas. Quigley earned her Ph.D. in public policy analysis from the Pardee RAND Graduate School.

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • Improving Quality and Value in Healthcare (RAND)
  • Evaluation of the Texas Institute for School Boards (E&R Services)
  • Evaluation of Projects to Improve Quality of Clinical Care for Patients with Hypertension (E&R Services)

Selected Publications

Walling, A. M., Brown, J. A., Skootsky, S. A, Teleki, S. S., Quigley, D. D., Farley, D. O., Hays, R. D., "Health Care Provider's Motivation to Improve Communication Skills," Proceedings of UCLA Healthcare, 13, 2009

Teleki, S. S., Dambery, C. L., Sorbero, M. E. S., Shaw, R. N., Bradley, L. A., Quigley, D. D., Fremont, A. M., Farley, D. O., "Training a Patient Safety Work Force: The Patient Safety Improvement Corps," Health Services Research, Patient Safety Evaluation Special Issue, 44(2):701-716, 2009

Quigley, D. D., Elliott, M.N., Klein, D. N., Hays, R., Farley, D.O., "Building a Bridge: Continuity in Measuring Patient Experiences of Care When Converting to the CAHPS Hospital Survey," Medical Care, 46(7):654-661, 2008

Teleki, S. S., Kanouse, D. E., Elliott, M. N., Hiatt, L., de Vries, H. Quigley, D. D., "Understanding the Reporting of Practices of CAHPS Sponsors.," Health Care Financing Review, 28(3):17-30, 2007

Quigley, D. D, Jaycox, L. H., Marshall, G. N., & McCaffery, D., "Adolescent Anger Expression and the Acceptance of Cross Gender Aggression: the influence of past and present conflict among family and peers.," Violence and Victims, 21(5):597-610, 2006