Denise D. Quigley

Denise Quigley
Senior Project Associate
Santa Monica Office


Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies


Denise Quigley is a senior project associate at the RAND Corporation. She has experience in evaluating interventions and performance/quality improvements across various healthcare settings. Quigley is leading a study of the use of CAHPS PCMH items during primary care PCMH transformation as well as the development and field testing of a provider survey for workers' compensation physicians about injured workers access to care. She has led several large-scale, mixed methods demonstration projects, including the study of anonymous patient safety reporting of concerns, study of patient centered communication in high-performing physicians, what aspects of communication predict overall physician ratings for specialists, and provider's motivation to improve communication skills. Quigley has worked with and helped facilitate healthcare delivery organizations in their implementation and evaluation of Plan-Do-Study-Act cycles and data decision making for performance improvement in their delivery of care. She has published original research on how to trend surveys overtime, what aspects of doctor-patient communication predict overall ratings of physicians by specialty, understanding reporting practices of CAHPS sponsors, use of patient experience surveys, sequencing of change in PCMH transformation, and the evaluation and challenges in implementing patient safety programs and quality improvement efforts aimed at patient experience. Quigley is one of the authors of the CAHPS Ambulatory Care Improvement Guide. She was previously a senior researcher at UCLA's Center for the Study of Evaluation. Quigley received her Ph.D. in public policy analysis from Pardee RAND Graduate School.

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • Improving Quality and Value in Healthcare (RAND)
  • Consumer Reporting System of Patient Safety
  • Evaluation of Workers Compensation Physician Reporting and Medical Legal Exams
  • Medicare CAHPS Implementation

Selected Publications

Probst, M.A., Kanzaria, H.K., Mower, W.R., Hoffman, J.R., Mower, W.R., Moheimani, R.S., Sun, B.C., Quigley, D.D., "Emergency Physicians' perceptions and decision-making processes regarding patients presenting with Palpitations," Journal of Emergency Medicine., 2015

Quigley, D.D., Elliott, M. N., Farley, D. O., Burkhart, Q, Skootsky, S. A., Hays, R. D., "Specialties Differ in Which Aspects of Doctor Communication Predict Overall Physician Ratings," Journal of General Internal Medicine, 2014

Weinick, R., Quigley, D. D., Fleishman-Mayer, L. A., & Sellers, C. D., "Use of CAHPS patient experience surveys to assess the impact of real-world innovations," The Joint Commission Journal on Quality and Patient Safety, 2014

Quigley, D.D, Martino, S.C., Brown, J.A., Hays, R. D., "Evaluating the Content of the Communication Items in the CAHPS Clinician and Groups Survey and Supplemental Items With what High-Performing Physicians Say They Do," The Patient, 2013

Teleki, S. S., Dambery, C. L., Sorbero, M. E. S., Shaw, R. N., Bradley, L. A., Quigley, D. D., Fremont, A. M., Farley, D. O., "Training a Patient Safety Work Force: The Patient Safety Improvement Corps," Health Services Research, Patient Safety Evaluation Special Issue, 44(2):701-716, 2009

Quigley, D. D., Elliott, M.N., Klein, D. N., Hays, R., Farley, D.O., "Building a Bridge: Continuity in Measuring Patient Experiences of Care When Converting to the CAHPS Hospital Survey," Medical Care, 46(7):654-661, 2008

Teleki, S. S., Kanouse, D. E., Elliott, M. N., Hiatt, L., de Vries, H. Quigley, D. D., "Understanding the Reporting of Practices of CAHPS Sponsors," Health Care Financing Review, 28(3):17-30, 2007

Quigley, D. D, Jaycox, L. H., Marshall, G. N., & McCaffery, D., "Adolescent Anger Expression and the Acceptance of Cross Gender Aggression: the influence of past and present conflict among family and peers.," Violence and Victims, 21(5):597-610, 2006