Denise D. Quigley

Photo of Denise Quigley
Senior Health Policy Project Manger
Santa Monica Office


Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies


Denise Quigley is a senior project manager at the RAND Corporation. An evaluation analyst in health and education, her interests are health care access; use and reporting of consumer-reported healthcare measures; patient experiences with care; patient safety; evaluation of programs and quality improvement initiatives; survey development; and workers compensation. Quigley has led several large-scale mixed methods Quality Improvement demonstration projects. Currently she is leading a project assessing the transformation into a patient-centered medical home and its influence on patient experience. In the past, Quigley has led demonstrations with UCLA involving patient-doctor and office staff communication, and with HealthPlus of Michigan in public reporting, physician-level pay-for-performance, and performance reporting for physicians. Additionally, Quigley is part of a team at RAND, ECRI Institute, Tufts, and Harvard developing and testing a prototype that enables patients to report on the safety of healthcare. Quigley has extensive experience with qualitative methods and analysis, evaluation methodology, mixed methods, QI process and monitoring, and survey development. She has published original research on how to trend surveys overtime, on what aspects of doctor patient communication predict the overall rating of physicians by specialty, understanding the reporting practices of CAHPS sponsors, use of patient experience surveys, and the evaluation and challenges in implementing patient safety programs and quality improvement efforts aimed at the patient experience. She was previously a senior education researcher at UCLA's Center for the Study of Evaluation. Quigley earned her Ph.D. in public policy analysis from Pardee RAND Graduate School.

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • Improving Quality and Value in Healthcare (RAND)
  • Consumer Reporting System of Patient Safety
  • Evaluation of Workers Compensation Physician Reporting and Medical Legal Exams
  • Medicare CAHPS Implementation

Selected Publications

Probst, M.A., Kanzaria, H.K., Mower, W.R., Hoffman, J.R., Mower, W.R., Moheimani, R.S., Sun, B.C., Quigley, D.D., "Emergency Physicians' perceptions and decision-making processes regarding patients presenting with Palpitations," Journal of Emergency Medicine., 2015

Quigley, D.D., Elliott, M. N., Farley, D. O., Burkhart, Q, Skootsky, S. A., Hays, R. D., "Specialties Differ in Which Aspects of Doctor Communication Predict Overall Physician Ratings," Journal of General Internal Medicine, 2014

Weinick, R., Quigley, D. D., Fleishman-Mayer, L. A., & Sellers, C. D., "Use of CAHPS patient experience surveys to assess the impact of real-world innovations," The Joint Commission Journal on Quality and Patient Safety, 2014

Quigley, D.D, Martino, S.C., Brown, J.A., Hays, R. D., "Evaluating the Content of the Communication Items in the CAHPS Clinician and Groups Survey and Supplemental Items With what High-Performing Physicians Say They Do," The Patient, 2013

Teleki, S. S., Dambery, C. L., Sorbero, M. E. S., Shaw, R. N., Bradley, L. A., Quigley, D. D., Fremont, A. M., Farley, D. O., "Training a Patient Safety Work Force: The Patient Safety Improvement Corps," Health Services Research, Patient Safety Evaluation Special Issue, 44(2):701-716, 2009

Quigley, D. D., Elliott, M.N., Klein, D. N., Hays, R., Farley, D.O., "Building a Bridge: Continuity in Measuring Patient Experiences of Care When Converting to the CAHPS Hospital Survey," Medical Care, 46(7):654-661, 2008

Teleki, S. S., Kanouse, D. E., Elliott, M. N., Hiatt, L., de Vries, H. Quigley, D. D., "Understanding the Reporting of Practices of CAHPS Sponsors," Health Care Financing Review, 28(3):17-30, 2007

Quigley, D. D, Jaycox, L. H., Marshall, G. N., & McCaffery, D., "Adolescent Anger Expression and the Acceptance of Cross Gender Aggression: the influence of past and present conflict among family and peers.," Violence and Victims, 21(5):597-610, 2006