What topics did the survey ask people about?

The survey covers areas where people enrolled in the plans are really the experts about how well their plan is working. The survey didn't ask about technical things that can be hard for patients to judge. Instead, it asked about things that patients know the best.


These are the 7 topics that people were asked about.

Getting care that is needed
Getting care without long waits
How well doctors communicate
How people rated their health care received
Courtesy, respect, and helpfulness of office staff
Health plan customer service
How people rated their health plan

You can see the results of the survey in 2 formats:

• Summary charts of the survey results -- the "big picture".

• Detailed bar graphs of the survey results.