Introduction Getting Started HMOs and PPOs Which is best for you? About the Survey Survey Topics Results for Adults Summary - 1 chart Details - 7 graphs Review the Results Results for Children Summary - 1 chart Details - 7 graphs Review the Results Results for People with 3+ Visits Summary - 1 chart Details - 7 graphs Review the Results Completing Your Worksheet Getting More Information Making Your Choice		Survey Results   >   Results for Adults   >   Summary continue>> Adults who had been enrolled in their current health plan for at least 12 months answered survey questions about the care they received in the previous 12 months.     What do the stars tell you? BETTER than survey average ABOUT THE SAME  as survey average WORSE than survey average Getting care that is needed Getting care without long waits How well doctors communicate How people rated their health care received Courtesy, respect, and helpfulness of office staff Health plan customer service How people rated their health plan