Introduction Getting Started HMOs and PPOs Which is best for you? About the Survey Survey Topics Results for Adults Summary - 1 chart Details - 7 graphs Review the Results Results for Children Summary - 1 chart Details - 7 graphs Review the Results Results for People with 3+ Visits Summary - 1 chart Details - 7 graphs Review the Results Completing Your Worksheet Getting More Information Making Your Choice		Survey Results   >   Results for Adults   >   Details continue>> Getting care that is needed Getting care without long waits How well doctors communicate How people rated their health care received Courtesy, respect, and helpfulness of office staff Health plan customer service How people rated their health plan       How well doctors communicate What do the bar graphs tell you?         The bar graphs show answers to survey questions that asked adults how often their doctor or other health provider: Listened carefully to them Explained things in a way they could understand Showed respect for what they had to say Spent enough time with them   sometimes or never usually always     0 100