Introduction Getting Started HMOs and PPOs Which is best for you? About the Survey Survey Topics Results for Adults Summary - 1 chart Details - 7 graphs Review the Results Results for Children Summary - 1 chart Details - 7 graphs Review the Results Results for People with 3+ Visits Summary - 1 chart Details - 7 graphs Review the Results Completing Your Worksheet Getting More Information Making Your Choice		Survey Results   >   Results for Children   >   Details continue>> Getting care that is needed Getting care without long waits How well doctors communicate How people rated their health care received Courtesy, respect, and helpfulness of office staff Health plan customer service How people rated their health plan       Health plan customer service What do the bar graphs tell you?         The bar graphs show answers to survey questions that asked parents how much of a problem they had: Getting the help they needed when they called their child's health plan's customer service Finding the information they needed in the written materials from their child's health plan With paperwork for their child's health plan   BIG problems SMALL problems NO problems     0 100