Introduction Getting Started HMOs and PPOs Which is best for you? About the Survey Survey Topics Results for Adults Summary - 1 chart Details - 7 graphs Review the Results Results for Children Summary - 1 chart Details - 7 graphs Review the Results Results for People with 3+ Visits Summary - 1 chart Details - 7 graphs Review the Results Completing Your Worksheet Getting More Information Making Your Choice		Survey Results   >   Results for People with 3+ Visits   >   Details continue>> Getting care that is needed Getting care without long waits How well doctors communicate How people rated their health care received Courtesy, respect, and helpfulness of office staff Health plan customer service How people rated their health plan       Getting care that is needed What do the bar graphs tell you?         The bar graphs show answers to survey questions that asked people who've used a lot of care (3 or more visits in the last 12 months) how much of a problem it was to: Find a personal doctor or nurse Get a referral to a specialist that they wanted to see Get the care they and their doctor believed necessary Get care approved by the health plan without delays   BIG problems SMALL problems NO problems     0 100