Introduction Getting Started HMOs and PPOs Which is best for you? About the Survey Survey Topics Results for Adults Summary - 1 chart Details - 7 graphs Review the Results Results for Children Summary - 1 chart Details - 7 graphs Review the Results Results for People with 3+ Visits Summary - 1 chart Details - 7 graphs Review the Results Completing Your Worksheet Getting More Information Making Your Choice		Survey Results   >   Results for People with 3+ Visits   >   Details continue>> Getting care that is needed Getting care without long waits How well doctors communicate How people rated their health care received Courtesy, respect, and helpfulness of office staff Health plan customer service How people rated their health plan       Getting care without long waits What do the bar graphs tell you?         The bar graphs show answers to survey questions that asked people who've used a lot of care (3 or more visits in the last 12 months) how often they: Got the help or advice they needed when they called the doctor's office during regular office hours Got treatment as soon as they wanted when they were sick or injured Got an appointment as soon as they wanted for regular or routine health care Waited only 15 minutes or less past their appointment time to see the person they went to see   sometimes or never usually always     0 100