Patient Satisfaction Questionnaire
The Patient Satisfaction Questionnaire (PSQ), consisting of 80 items, was originally developed by Ware and his colleagues (Ware, Snyder, and Wright, 1976 a, b; see Related Reading below). A more recent version of the questionnaire is the PSQ-III, available below. The PSQ-III is a 50-item survey that taps global satisfaction with medical care as well as satisfaction with six aspects of care: technical quality, interpersonal manner, communication, financial aspects of care, time spent with doctor, and accessibility of care. A memo on scoring the PSQ-III is also available below. It provides background information, results of psychometric analyses, and scoring rules for measures constructed from the periodic satisfaction surveys.
The PSQ-18 is a short form version that retains many characteristics of its full-length counterpart. The PSQ sub-scales show acceptable internal consistency reliability. Furthermore, corresponding PSQ-18 and PSQ-III subscales are substantially correlate with one another. The PSQ-18 may be appropriate for use in situations where the need for brevity precludes administration of the full-length PSQ-III. The PSQ-18 takes approximately 3-4 minutes to complete.
PSQ-III documents:
PSQ-III Questionnaire
Scoring the Medical Outcomes Study Patient Satisfaction Questionnaire, PSQ-III
PSQ-18 documents:
PSQ-18 Questionnaire
Scoring Instructions for the PSQ-18
The Patient Satisfaction Questionnaire Short-Form (PSQ-18)
Marshall GN, Hays RD. RAND Corporation, Paper P-7865, 1994.
Related reading:
Ware, JE, Snyder, MK, and Wright,WR. (1976a). Development and Validation of Scales to Measure Patient Satisfaction with Medical Care Services. Vol I, Part A: Review of Literature, Overview of Methods and Results Regarding Construction of Scales. (NTIS Publication No. PB 288-329). Springfield, VA. National Technical Information Service.
Ware, JE, Snyder, MK, and Wright,WR. (1976b). Development and Validation of Scales to Measure Patient Satisfaction with Medical Care Services. Vol I, Part B: Results Regarding Scales Constructed from the Patient Satisfaction Questionnaire and Measures of Other Health Care Perceptions. (NTIS Publication No. PB 288-329). Springfield, VA. National Technical Information Service.
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