Patient Satisfaction Survey for the Unified Medical Group Association

This patient satisfaction questionnaire was developed in 1994 and used to assess satisfaction with care and health-related quality of life of patients of the Unified Medical Group Association.

This survey is available below for download, in both English and Spanish.

Available documents:

Survey instrument

English   Spanish

Related reading:

Cunningham, W. E., Nakazono, T. K., Tsai, K. L., & Hays, R. D. (2003). Do differences in methods for constructing SF-36 physical and mental health summary measures change their associations with chronic medical conditions and utilization? Quality of Life Research, 12, 1029-1035.

Hays, R. D., Brown, J. A., Spritzer, K. L., Dixon, W. J., & Brook, R. H. (1998). Satisfaction with health care provided by 48 physician groups. Archives of Internal Medicine, 158, 785-790.

Morales, L., Reise, S., & Hays, R.D. (2000). Evaluating the equivalence of health care ratings by whites and Hispanics. Medical Care, 38, 517-527.

Morales, L. S., Cunningham, W. E., Brown, J. A., Liu, H., & Hays, R. D. (1999). Are Latinos less satisfied with communication from health care providers? Journal of General Internal Medicine, 14, 409-417.

Snyder, R., Cunningham, W., Nakazono, T. T., & Hays, R. D. (2000). Access to medical care reported by Asians and Pacific Islanders in a West Coast physician group association. Medical Care Research and Review, 57, 196-215.