Visit-Specific Satisfaction Instrument (VSQ-9)

The VSQ-9 is a visit-specific satisfaction instrument adapted by the American Medical Group Association from the Visit Rating Questionnaire used in the Medical Outcomes Study, a two-year study of patients with chronic conditions.

To score the VSQ-9, the responses from each individual should be transformed linearly to a 0 to 100 scale, with 100 corresponding to "excellent" and 0 corresponding to "poor." Responses to the 9 VSQ-9 items should then be averaged together to create a VSQ-9 score for each person.

Available Documents

VSQ-9 Survey Instrument

Patients' Ratings of Outpatient Visits in Different Practice Settings — 1993

Rubin RR, Gandek B, Rogers WH, Kosinskik M, McHorney CA, Ware JE

Journal of the American Medical Association, Vol 270, No.7, 1993.

Measuring Functional Status and Well-Being: The Medical Outcomes Study Approach — 1992

Stewart AL and Ware JE (eds.)

Durham, NC: Duke University Press, 1992

Methods for Measuring Patient Satisfaction with Specific Medical Encounters — 1988

Ware JE, Hays RD

Medical Care, Vol. 26, No. 4, April 1988, pp. 393-402