Visit-Specific Satisfaction Instrument (VSQ-9)
The VSQ-9 is a visit-specific satisfaction instrument adapted by the American Medical Group Association from the Visit Rating Questionnaire used in the Medical Outcomes Study, a two-year study of patients with chronic conditions.
To score the VSQ-9, the responses from each individual should be transformed linearly to a 0 to 100 scale, with 100 corresponding to "excellent" and 0 corresponding to "poor." Responses to the 9 VSQ-9 items should then be averaged together to create a VSQ-9 score for each person.
VSQ-9 Survey Instrument
Patients' Ratings of Outpatient Visits in Different Practice Settings — 1993
Journal of the American Medical Association, Vol 270, No.7, 1993.
Measuring Functional Status and Well-Being: The Medical Outcomes Study Approach — 1992
Durham, NC: Duke University Press, 1992
Methods for Measuring Patient Satisfaction with Specific Medical Encounters — 1988
Medical Care, Vol. 26, No. 4, April 1988, pp. 393-402