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Toward an Ethics and Etiquette for Electronic Mail
This report discusses some important general attributes of electronic mail and message systems, and the effects of those attributes on the quality and appropriateness of communication. The authors discuss the “etiquette” of sending and receiving electronic mail, drawing on personal observation of inappropriate or counterproductive uses of these systems. By presenting some initial guidelines, the authors attempt to accelerate the process by which social customs and behavior appropriate to electronic mail become established, and thereby to accelerate the effective use of such systems.
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Contents
Chapter One:
An Example
Chapter Two:
What This Report Is About
Chapter Three:
Electronic Mail Is a Fundamentally New Medium
Chapter Four:
Toward an Ethics and Etiquette for Electronic Mail
Chapter Five:
In Conclusion
This research in the public interest was supported in part by the National Science Foundation and in part by RAND, using discretionary funds made possible by the generosity of RAND's donors and the fees earned on client-funded research.
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