Many researchers have concluded that coordination should be improved, but few have investigated how administrators might build these desirable linkages. This brief summarizes the findings of DPRC research by Patrick Murphy into how and why some agencies can coordinate their efforts while others have not or cannot. Specifically, Murphy asked what effect elements such as organizational structure, resources, trust, and political saliency have on improving interagency coordination.
Murphy concludes that, given the constraints on efforts to establish interagency ties, administrators should resist the temptation to "coordinate everything." He recommends instead that a drug czar or committee coordinate strategically, focusing their efforts on relatively small groups of agencies for which the potential benefit from coordination is high. Once these targeted groups are identified, administrators can take an active role in constructing a cooperative relationship between agencies by using the incentives that resources afford and by seeking to build trust.
Figure 1 summarizes the coordination observed in five areas:
Figure 1--Domains of Coordination Across Five Sites
Prevention programs in Texas (white) represented the other end of the spectrum. There, prevention administrators had begun to share information but not resources. There was no evidence of joint planning across agency lines.
Wisconsin's prevention programs (light gray) represented intermediate coordination: The state's education department, for example, agreed to transfer $90,000 in federal Drug Abuse Resistance Education (D.A.R.E.) funds to the Department of Health and Social Services. The coordination of drug prevention efforts in the state was relatively limited, however.
The final column presents an overall assessment of the level of coordination across agency lines within each state.
Figure 2 summarizes the effect of these variables on overall coordination efforts in each of the cases in Figure 1. The shading in each of the cells represents variation in the degree of effect that each variable had, from dark gray (a major contributor to coordination efforts) to white (no contribution). In most cases, political saliency was found to both contribute to and hinder efforts to coordinate. The split cells in Figure 2 represent this dual effect. The degree to which these different elements contributed to or, in some cases, hindered efforts to coordinate varied across the jurisdictions.
Figure 2--Contributors to Coordination

Figure 3--"Textbook" Organizational Structure of Federal Drug-Control Apparatus
Resources. Murphy also found that resources had the potential to promote coordination, but noted only a few instances in which they actually did. The relatively minor role that resources played in promoting interagency coordination stemmed from the fact that drug czars or coordinating committees rarely had direct control over the distribution of resources to other agencies.[2] Structure and resources, therefore, created opportunities and incentives for coordination to emerge, but their weight was insufficient to guarantee it.
Mission, Trust, and Professionalism. An agency's mission and the professional background of its personnel also influence efforts to build linkages across organizational lines. The more compatible agency missions are, the fewer the barriers to coordination. In much the same way, individuals are more likely to be able to work together if they share a perspective of the world as a result of their training and experience and can enunciate it.
Administrators in Sacramento discovered that differences in vocabulary can pose significant obstacles for agencies seeking to work together. In 1994, the Governor of California directed the state's Department of Mental Health and Department of Alcohol and Drug Programs to improve the provision of services to individuals suffering from both substance abuse and mental disorders. One respondent described how, during the initial meeting between the agencies' administrators, substance-abuse professionals preferred to speak in terms of assisting their clients' "recovery" as opposed to "treating" clients. These vocabulary differences represented divergent professional training and contrasting philosophies. If the two agencies were to be successful in removing the administrative barriers to coordinating mental-health and substance-abuse services, these basic professional differences would have to be overcome first.
Those two departments at least fall under the general category of "providing drug treatment services." The obstacles that different professional backgrounds create grow in both size and complexity when agencies attempt to bridge the gap between, for example, drug treatment providers and law enforcement officials.
Trust emerged as the most-often-cited explanation for the presence or absence of interagency linkages. Trust, defined as expectations regarding future behavior, was a necessary condition for successful coordination. Correction officials in both Wisconsin and California explained their close relationship with their respective state treatment agencies in terms of trust. In both cases, prior to working for their state's Department of Corrections, these individuals were employed by the state's treatment agencies. Consequently, they had already established a trusting relationship, cultivated over the prior period of working side by side.
Political Saliency. Political saliency is a double-edged sword. An issue's rise on the policy agenda can set in motion forces that both promote and discourage improved management and greater coordination. In September 1989, a record 60 percent of the respondents to a Gallup poll stated that illicit drugs constituted the most important problem facing the country. Coordinating entities in Minnesota, California, Wisconsin, and the federal government were established within 13 months of that response peak. At the same time, the "heat" of the topic also opened the door to further fragmentation of policy. While waving the "war on drugs" banner, the U.S. Customs Service, for example, proved particularly adept at securing a share of limited additional resources and further responsibilities--an allocation of funds that was not part of any coordinated strategy. The agency's success was especially impressive given the intensity of competition for constrained resources.
The first step in such an effort is to identify and assess the anti-drug programs being implemented in a particular jurisdiction. Those responsible for coordinating anti-drug programs should then focus their efforts on two types of coordination opportunities:
Finally, individuals or organizations working to improve the coordination of anti-drug efforts should seek to build trust across agency lines. Methods of building trust revolve around bringing different representatives from different agencies into contact with one another. Assessments regarding an individual's or agency's trustworthiness are essentially expectations about the future, based on past behavior. Therefore, the building of trust can be thought of as establishing a "track record."
Colocating personnel assigned to an interagency effort, for example, can provide an opportunity for representatives of different organizations to work side by side. These experiences provide opportunities for direct interaction and may also enable the participants to better understand the priorities and missions of other agencies. Even simple sociability can make an important contribution to building trust. Sharing meals, coffee, or cab rides may seem trivial but can make an important contribution to establishing an interagency relationship.
If administrators can resist the temptation to coordinate all anti-drug efforts and act more strategically, it may be possible for drug-control programs to avoid joining the long list of well-intentioned, though failed, efforts at improved coordination. And it may be possible for those programs to take advantage of the efficiencies and synergies that better coordination may provide.
[2] However, the federal government used resources effectively in intergovernmental settings to induce coordination among state agencies. State agencies reported that the "carrot" of additional resources, if it was of sufficient size, provided enough incentive to begin to bridge the organizational gap between agencies.
[3] For example, a recent evaluation of a program that brodged local criminal-justice and drug-treatment agencies found that offenders assigned to the progam used fewer drugs, committed fewer crimes, and were less likely to engage in unprotected sex than were those in a control group. See S. Turner and D. Longshore, "Evaluating Treatment Alternatives to Street Crime (TASC)," in J. Petersilia (ed.), Community Corrections, Probation, Parole, and Intermediate Sanctions, New York, Oxford University Press, 1997.
RB-6005 (1997)
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