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RAND > Reports & Bookstore > Authors > W > Wiseman, Shelley H.
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Getting To Outcomes™: 10 Steps for Achieving Results-Based Accountability - 2007
Improving Performance for Health Plan Customer Service: A Case Study of a Successful CAHPS Quality Improvement Intervention - 2007
Proposed Missions and Organization of the U.S. Army Research, Development and Engineering Command - 2005
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