Supplier Relationship Management at Army Life Cycle Management Commands

Gap Analysis of Best Practices

by Nancy Y. Moore, Amy G. Cox, Clifford A. Grammich, Judith D. Mele

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Abstract

Purchases of weapons systems and other goods and services now account for the majority of U.S. Army expenditures. This means the Army's ability to get the most out of its budget will depend on how well it manages its suppliers. This document examines current supplier relationship management (SRM) practices in the Army, identifies SRM best practices the Army may wish to consider, and focuses on how the Army can gain better performance and reduce total costs by improving its management of and partnering with large defense suppliers.

Table of Contents

  • Chapter One

    Introduction

  • Chapter Two

    SRM Best Practices

  • Chapter Three

    SRM Stages at AMC

  • Chapter Four

    Critical Success Factors at AMC

  • Chapter Five

    Conclusions and Recommendations

  • Appendix A

    Interview Protocol and Summary of Responses

  • Appendix B

    A Detailed Description of Krause and Handfield's Supplier Development Model

  • Appendix C

    Blank PPIRS Form

  • Appendix D

    Organizational Impediments to SRM

The research described in this report was sponsored by the United States Army and conducted by the RAND Arroyo Center.

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