Document Information
Sending Your Government a Message
E-Mail Communication Between Citizens and Government
In 1995, RAND published a book exploring the feasibility and societal implications of providing universal access to electronic mail within the United States (Robert H. Anderson et al., Universal Access to E-Mail: Feasibility and Societal Implications). Among the nine policy conclusions and recommendations in that report were these: It is critical that electronic mail be a basic service in a national information infrastructure; it is important to reduce the increasing gaps in access to basic electronic information services, specifically, access to electronic mail services; there are no fundamental technical barriers to providing universal access to electronic mail services. This book explores the possibility for expanded citizen-government personalized electronic communication. Of particular interest are interactions between government agencies and individual citizens--interactions involving personal information, iterated communications between an individual and a government agency, and the use of a personal electronic mailbox for the individual. It provides an informal survey of current state uses of such communication, supplemented by two case studies of potential use. It also uses 1997 Current Population Survey data to update the electronic access trends in the United States that were highlighted in the 1995 study.
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Paperback Cover Price: $20.00
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Pages: 230
ISBN/EAN: 0-8330-2754-9
Contents
Preface PDF
Figures PDF
Tables PDF
Summary PDF
Acknowledgments PDF
Brevities PDF
Chapter One:
Introduction PDF
Chapter Two:
The Medium and the Messages: Noteworthy Features PDF
Chapter Three:
Case Study: the Health Care Financing Administrationand the Medicare Program PDF
Chapter Four:
Case Study: California'S Employment Development Departmentand Its Unemployment Insurance Program PDF
Chapter Five:
Security and Related Technical Issues PDF
Chapter Six:
Citizens, Computers, and Connectivity: a Review of Trends PDF
Chapter Seven:
Conclusions, Observations, and Recommendations PDF
Appendix A:
Additional Information on Citizens, Computers, and Connectivity PDF
Appendix B:
Where to Contact the Government PDF
References PDF
The research described in this report was supported by the John and Mary R. Markle Foundation and performed under the auspices of RAND's Science and Technology unit.
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