Document Information
Improving the Defense Finance and Accounting Service's Interactions With Its Customers
In 1999, the Defense Finance and Accounting Service (DFAS) engaged RAND to examine DFAS's interactions with customers and to determine how those interactions might be improved. DFAS provides a range of services to Defense Department agencies in two broad categories: finance "output" and accounting services. DFAS customers believe that current DFAS accounting data are too untimely and too inaccurate to be useful and that systems acquisition and implementation are DFAS weaknesses. RAND urged DFAS to (1) develop the capability to respond to crises like the FY00 change in military pay; (2) continue its pricing reforms; (3) acquire new software commercially; and (4) make greater use of the Web.
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Pages: 77
ISBN/EAN: 0-8330-2968-1
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Contents
Chapter One:
Introduction
Chapter Two:
Background
Chapter Three:
Methodology
Chapter Four:
DFAS's Interactions with Its Customers
Chapter Five:
DFAS Finance Services
Chapter Six:
DFAS Accounting Services
Chapter Seven:
Recommendations
Appendix A:
Businesslike Behavior from Defense Working Capital Fund Entities?
Appendix B:
Financial Accounting, Managerial Accounting, and the Chief Financial Officers Act
Appendix C:
Private-Sector Software Challenges
Appendix D:
The Literature on Outsourcing
This research was conducted within RAND's National Defense Research Institute.
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