This report discusses some important general attributes of electronic mail and message systems, and the effects of those attributes on the quality and appropriateness of communication. The authors discuss the “etiquette” of sending and receiving electronic mail, drawing on personal observation of inappropriate or counterproductive uses of these systems. By presenting some initial guidelines, the authors attempt to accelerate the process by which social customs and behavior appropriate to electronic mail become established, and thereby to accelerate the effective use of such systems.
Table of Contents
What This Report Is About
Electronic Mail Is a Fundamentally New Medium
Toward an Ethics and Etiquette for Electronic Mail
This research in the public interest was supported in part by the National Science Foundation and in part by RAND, using discretionary funds made possible by the generosity of RAND's donors and the fees earned on client-funded research.
This report is part of the RAND Corporation report series. The report was a product of the RAND Corporation from 1948 to 1993 that represented the principal publication documenting and transmitting RAND's major research findings and final research.
Permission is given to duplicate this electronic document for personal use only, as long as it is unaltered and complete. Copies may not be duplicated for commercial purposes. Unauthorized posting of RAND PDFs to a non-RAND Web site is prohibited. RAND PDFs are protected under copyright law. For information on reprint and linking permissions, please visit the RAND Permissions page.
The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.