Assessing Patient Experiences with Assessing Healthcare in Multi-Cultural Settings
This dissertation examines patient experiences with healthcare in multi-cultural settings. The first three chapters present a theoretical conceptualization of patient satisfaction, a general framework for producing culturally appropriate survey instruments, and an assessment of the readability level of the Consumer Assessments of Health Plans Study (CAHPS®) 2.0 surveys. The next three chapters present results from empirical studies examining racial/ethnic differences in reports and ratings of care. The dissertation concludes by noting that language barriers remain salient for minority patients who have gained access to the health care system. Greater efforts need to be directed at improving care for racial/ethnic minorities.
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Document Details
- Copyright: RAND Corporation
- Availability: Web-Only
- Paperback Pages: 296
- Document Number: RGSD-157
- Year: 2001
- Series: Dissertations
Contents
Acknowledgments PDF
Abstract of Dissertation PDF
Chapter One
Introduction: Assessing Racial and Ethic Differences in Patient Evaluations of Care PDF
Chapter Two
Cross-Cultural Adaptation of Survey Instruments: The CAHPS® PDF
Chapter Three
Readability of CAHPS® 2.0 Child and Adult Core Surveys PDF
Chapter Four
Are Latinos Less Satisfied with Communication by Health Care Providers? A Study of 48 Medical Groups PDF
Chapter Five
Differences in CAHPS® Ratings and Reports by Race and Ethnicity: An Analysis of the National CAHPS® Benchmarking Data 1.0 PDF
Chapter Six
Racial and Ethnic Differences in Parents' Assessments of Pediatric Care in Medicaid Managed Care PDF
Chapter Seven
Evaluating the Equivalence of Health Care Ratings by Whites and Hispanics PDF
Chapter Eight
Confirmatory Factor Analysis of the Consumer Assessment of Health Plans Study (CAHPS®) 1.0 Core Survey PDF
Chapter Nine
Assessing Racial and Ethnic Differences in Patient Evaluations of Care: Summary and Implications for Health Policy and Future Research PDF
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