Business Process Improvement

Research conducted by: RAND Law, Business, and Regulation; RAND Health; RAND Project AIR FORCE; RAND Europe; RAND National Security Research Division; RAND Education; RAND Arroyo Center; RAND Infrastructure, Safety, and Environment; Center for Corporate Ethics and Governance

All Items (124)

REPORT

Selected International Best Practices in Police Performance Measurement — May 7, 2012

Historically, police agencies have measured their performance against a restricted set of crime-focused indicators, but modern police officers must be prepared to take on a wide variety of roles. Performance measures should be multidimensional to capture this complexity. This report describes some key considerations in designing measures to evaluate law enforcement agencies and includes a detailed review of some international best…

REPORT

Impact and the Research Excellence Framework: New challenges for universities — Jan 19, 2012

The ImpactFinder provides an overview of research impact and a basis for more detailed examination of the 'why and how' of research translation. The tool is implemented as a web questionnaire and collects information across a range of social, cultural and economic impacts. It was developed to meet the need of the UK's new framework for research funding but potentially has wider application.

REPORT

An Evaluation of the Use of Performance Measures in Health Care — Dec 9, 2011

This report presents the results of an evaluation of health care performance measures, describes how performance measures are being used by a wide array of organizations and the types of measures being used for different purposes, summarizes key barriers and facilitators to the use of measures, and identifies opportunities for easing the use of performance measures moving forward.

REPORT

Are Ships Different? Policies and Procedures for the Acquisition of Ship Programs — Nov 3, 2011

Department of Defense policies, procedures, and organizations for program management and oversight of defense acquisition programs do not align well with shipbuilding. Ship acquisition programs have characteristics that deviate from the normal framework in significant ways, resulting in disconnects and some confusion. The authors examine these differences and suggest policies that can better account for them.

REPORT

Evaluating the Sustainability of the Greek R&D System — Oct 10, 2011

An evaluation by RAND Europe of the Greek research and development (R&D) system has identified opportunities to improve economic growth and social outcomes.

NEWS RELEASE

Evaluating the Sustainability of the Greek R&D System — Oct 9, 2011

An evaluation by RAND Europe of the Greek research and development (R&D) system has identified opportunities to improve economic growth and social outcomes.

JOURNAL ARTICLE

Relative Affordability of Health Insurance Premiums Under CHIP Expansion Programs and the ACA — Sep 30, 2011

Affordability benchmarks and premium-contribution requirements for Children's Health Insurance Program expansions in three states vary substantially, underscoring the ambiguity and subjectivity of affordability standards.

MULTIMEDIA

Improving Public Services — Sep 25, 2011

RAND recently assessed accountability systems in five sectors (child care, education, health care, public health emergency preparedness, and transportation) and made recommendations on how to improve such systems to better achieve government or agency goals.

REPORT

Assessing the Performance of Military Treatment Facilities — Sep 21, 2011

Considers potential efforts by the U.S. Department of Defense to assess the performance of military treatment facilities (MTFs) in cost-effectively managing health care. The authors first provide an overview of performance assessment in the nonmilitary health care sector; they then analyze the use of average MTF utilization and costs as performance measures, focusing on how MTF size and catastrophic cases affect these metrics.

REPORT

An Organizational Design Assessment of U.S. Marine Corps Intelligence — Jul 13, 2011

Over the past decade, U.S. Marine Corps intelligence has had to tailor its organization to meet the evolving demands of the operational environment. A broad review of its design examined how to align it efficiently and effectively with current and future missions and functions.

REPORT

Exploring Alternatives to Peer Review in the Research Funding Process — Jul 15, 2011

Peer review is considered the gold standard for reviewing research proposals, but it is not always the best method for every research funding process. RAND Europe has developed a folio of cards highlighting a set of established approaches that offer unique alternatives to traditional peer review.

REPORT

A Prize Worth Paying? Non-standard ways to support and reward excellence in health research and development in the UK NHS — Jun 28, 2011

This paper outlines the issues, and finds merit in developing non-standard incentives, such as prizes, to support excellence in health research in addition to 'standard' performance management and routine inspection.

REPORT

Establishing a Research and Evaluation Capability for the Joint Medical Education and Training Campus — Jun 9, 2011

The goals of the joint medical education and training campus (METC) at Fort Sam Houston, Texas, are to become a high-performing organization and seek accreditation. Models and approaches adopted by institutions with similar missions — such as community colleges, corporate universities, METC's UK counterpart, and other federal agencies — illustrate the need for an office of institutional research to assist METC in attaining its…

RESEARCH BRIEF

Should the Joint Medical Education and Training Campus Have an Office of Institutional Research? — Jun 9, 2011

Two goals of the joint medical training and education campus at Ft. Sam Houston are to become a high-performing learning organization and an accredited, degree-granting institution. A research and evaluation capability would help it meet these goals.

REPORT

Enhancing the benefits from biomedical and health research spillovers between public, private and charitable sectors in the UK — Oct 1, 2010

This paper highlights key points from a high-level Forum organised and facilitated by the Office of Health Economics and RAND Europe that discussed spillover effects from biomedical and health research, and strategies to realise their benefits.

REPORT

Financial Incentives Can Improve Public Sector Performance — Aug 8, 2010

Performance-based accountability systems can improve how employees deliver public services, but evidence demonstrating how effective these systems are at achieving their performance goals is rare.

REPORT

Directors as Guardians of Compliance and Ethics Within the Corporate Citadel — Aug 8, 2010

The collapse of financial markets in late 2008 has invited renewed questions about the governance, compliance, and ethics practices of firms. RAND convened a symposium to explore the perspective and role of corporate boards of directors in overseeing ethics and compliance matters within their firms.

MULTIMEDIA

Improving Performance-Based Accountability for Public Services — Aug 8, 2010

In this August 9, 2010, Congressional Briefing, Brian Stecher presents evidence about the effectiveness of performance-based accountability systems in five sectors—child care, education, health care, public health emergency preparedness, and transportation—and provides recommendations about how to improve the effectiveness of such systems.

RESEARCH BRIEF

Are Performance-Based Accountability Systems Effective? Evidence from Five Sectors — Jul 28, 2010

Creating an effective PBAS requires careful attention to selecting an appropriate design for the PBAS, given the context in which it is to operate, and to monitor, evaluate, and adjust the system, as appropriate.

REPORT

Toward a Culture of Consequences: Performance-Based Accountability Systems for Public Services — Executive Summary — Jul 21, 2010

Performance-based accountability systems (PBASs) link incentives to measured performance to improve services to the public. Research suggests that PBASs influence provider behaviors, but little is known about PBASs' effectiveness at achieving their performance goals. This document explores the design and effectiveness of nine PBASs in five sectors: child care, education, health care, public health emergency preparedness, and…

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