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Patient Satisfaction

Research conducted by: RAND Health

All Items (81)

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JOURNAL ARTICLE

Patient Experience of Care in the Safety Net: Current Efforts and Challenges — Apr 1, 2012

Tailored measurement and quality improvement resources, coupled with policy mandates to give all patients a voice, would improve the quality of patient-centered care in safety-net organizations.

JOURNAL ARTICLE

Survey Results Show That Adults Are Willing to Pay Higher Insurance Premiums for Generous Coverage of Specialty Drugs — Apr 1, 2012

This study estimated how healthy people value insurance coverage of specialty drugs, defined as high-cost drugs that treat cancer and other serious health conditions like multiple sclerosis, by quantifying willingness to pay via a survey.

COMMENTARY

Using Patient Surveys to Rate Hospitals — Mar 22, 2012

Hospitals that perform better on the survey tend to do better on clinical measures, have fewer readmissions within 30 days and have lower risk-adjusted mortality, write Marc Elliott and Alan Zaslavsky.

Commentary

JOURNAL ARTICLE

Ways to Improve Health Care Provider 'Report Cards' — Mar 5, 2012

As health care reform expands the use of "report cards" to grade health care providers, greater attention to reporting methods may be needed to assure the quality of such efforts.

NEWS RELEASE

Ways to Improve Health Care Provider 'Report Cards' — Mar 5, 2012

As health care reform expands the use of "report cards" to grade health care providers, greater attention to reporting methods may be needed to assure the quality of such efforts.

News Release

JOURNAL ARTICLE

Are There Differences in the Medicare Experiences of Beneficiaries in Puerto Rico Compared with Those in the U.S. Mainland? — Mar 1, 2012

The authors compare the experiences of elderly Medicare beneficiaries in Puerto Rico with their English-preferring and Spanish-preferring Medicare counterparts in the U.S. mainland.

JOURNAL ARTICLE

Treatment of Attention-Deficit Hyperactivity Disorder: Patterns of Evolving Care During the First Treatment Episode — Feb 1, 2012

This study sought to better understand factors associated with different patterns of treatment among children starting treatment for attention-deficit hyperactivity disorder (ADHD).

JOURNAL ARTICLE

Understanding Ethnic and Other Socio-Demographic Differences in Patient Experience of Primary Care: Evidence from the English General Practice Patient Survey — Jan 1, 2012

This study examined whether low scores of ethnic minority and other socio-demographic groups reflect their concentration in poorly performing primary care practices, and whether any remaining differences are consistent across practices.

JOURNAL ARTICLE

Patient Activation and Advocacy: Which Literacy Skills Matter Most? — Aug 31, 2011

All literacy skills are significantly associated with patients' self-advocacy when examined in isolation, but greater speaking and listening skills are significantly associated with better patient advocacy when all four skills were examined together.

REPORT

How Do Quality Improvement Interventions Succeed? Archetypes of Success and Failure — Aug 29, 2011

The goal of this analysis was to ascertain the predominant themes and patterns likely to be associated with producing successful health care quality improvement interventions (QIIs).

Full Document

JOURNAL ARTICLE

Differential Item Functioning By Survey Language Among Older Hispanics Enrolled in Medicare Managed Care — Apr 30, 2011

Failure to account for language differences in CAHPS survey items may result in misleading conclusions about disparities in health care experiences between Spanish and English speakers.

JOURNAL ARTICLE

The Impact of Patient Choice of Provider on Equity: Analysis of a Patient Survey — Mar 31, 2011

More educated, affluent patients were no more likely to be offered a choice than other population groups, but there does appear to be a social gradient in who chose to travel beyond the local area for treatment. If these results were replicated across England, there is at least the potential risk that when local hospitals are failing, patient choice could result in inequitable access to high quality care, rather than enhancing equity as…

JOURNAL ARTICLE

The Association Between Care Experiences and Parent Ratings of Care for Different Racial, Ethnic, and Language Groups in a Medicaid Population — Feb 23, 2011

Communication-based interventions may improve experiences and ratings of care for all subgroups, although implementation of these interventions may need to consider preferences associated with race, ethnicity, and language.

REPORT

How health systems make available information on service providers: Experience in seven countries — Jan 31, 2011

This report reviews information systems that report on the quality or performance of providers of healthcare in seven countries to inform the use and further development of quality information systems in the English NHS.

Full Document

JOURNAL ARTICLE

Understanding Variations in Medicare Consumer Assessment of Health Care Providers and Systems Scores: California as an Example — Dec 31, 2010

The mix of fee-for-service and Medicare Advantage enrollees, demographic characteristics of populations, and plan-specific factors can all play a role in observed regional variations in CAHPS scores between California and the nation.

JOURNAL ARTICLE

Depression and the Health Care Experiences of Medicare Beneficiaries — Dec 31, 2010

Depressed patients report poorer health care experiences and have less confidence that they can recognize their need for care.

JOURNAL ARTICLE

Most MA Physician Groups Engaged in Improving Patient Experience, but Focus Is Not on Physician Role — Dec 20, 2010

Most Massachusetts physician groups are using results from a statewide patient survey to help improve patient experiences, but a significant number are not making use of the information or are making relatively limited efforts.

NEWS RELEASE

Most Massachusetts Physician Groups Engaged in Improving Patient Experience, but Focus is Not on Physician Role — Dec 20, 2010

News Release

JOURNAL ARTICLE

Correlates of Bother Following Treatment for Clinically Localized Prostate Cancer — Dec 31, 2009

Findings of this study suggest that measurement of health related quality of life after prostate cancer treatment should incorporate the distress that patients experience from urinary, sexual, and bowel problems resulting from prostate cancer treatment.

JOURNAL ARTICLE

Hospital Survey Shows Improvements in Patient Experience — Dec 31, 2009

Results from the Hospital Consumer Assessment of Healthcare Providers and Systems survey shows modest but meaningful gains on most dimensions of patients experience in hosptials, but doctors still get low marks for communication.

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Patient Satisfaction

Contents:

All Items (81)

Patient Experience of Care in the Safety Net: Current Efforts and Challenges — Apr 1, 2012

Survey Results Show That Adults Are Willing to Pay Higher Insurance Premiums for Generous Coverage of Specialty Drugs — Apr 1, 2012

Using Patient Surveys to Rate Hospitals — Mar 22, 2012

Ways to Improve Health Care Provider 'Report Cards' — Mar 5, 2012

Ways to Improve Health Care Provider 'Report Cards' — Mar 5, 2012

Are There Differences in the Medicare Experiences of Beneficiaries in Puerto Rico Compared with Those in the U.S. Mainland? — Mar 1, 2012

Treatment of Attention-Deficit Hyperactivity Disorder: Patterns of Evolving Care During the First Treatment Episode — Feb 1, 2012

Understanding Ethnic and Other Socio-Demographic Differences in Patient Experience of Primary Care: Evidence from the English General Practice Patient Survey — Jan 1, 2012

Patient Activation and Advocacy: Which Literacy Skills Matter Most? — Aug 31, 2011

How Do Quality Improvement Interventions Succeed? Archetypes of Success and Failure — Aug 29, 2011

Differential Item Functioning By Survey Language Among Older Hispanics Enrolled in Medicare Managed Care — Apr 30, 2011

The Impact of Patient Choice of Provider on Equity: Analysis of a Patient Survey — Mar 31, 2011

The Association Between Care Experiences and Parent Ratings of Care for Different Racial, Ethnic, and Language Groups in a Medicaid Population — Feb 23, 2011

How health systems make available information on service providers: Experience in seven countries — Jan 31, 2011

Understanding Variations in Medicare Consumer Assessment of Health Care Providers and Systems Scores: California as an Example — Dec 31, 2010

Depression and the Health Care Experiences of Medicare Beneficiaries — Dec 31, 2010

Most MA Physician Groups Engaged in Improving Patient Experience, but Focus Is Not on Physician Role — Dec 20, 2010

Most Massachusetts Physician Groups Engaged in Improving Patient Experience, but Focus is Not on Physician Role — Dec 20, 2010

Correlates of Bother Following Treatment for Clinically Localized Prostate Cancer — Dec 31, 2009

Hospital Survey Shows Improvements in Patient Experience — Dec 31, 2009

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Patient Satisfaction

Contents:

All Items (81)

Patient Experience of Care in the Safety Net: Current Efforts and Challenges — Apr 1, 2012

Survey Results Show That Adults Are Willing to Pay Higher Insurance Premiums for Generous Coverage of Specialty Drugs — Apr 1, 2012

Using Patient Surveys to Rate Hospitals — Mar 22, 2012

Ways to Improve Health Care Provider 'Report Cards' — Mar 5, 2012

Ways to Improve Health Care Provider 'Report Cards' — Mar 5, 2012

Are There Differences in the Medicare Experiences of Beneficiaries in Puerto Rico Compared with Those in the U.S. Mainland? — Mar 1, 2012

Treatment of Attention-Deficit Hyperactivity Disorder: Patterns of Evolving Care During the First Treatment Episode — Feb 1, 2012

Understanding Ethnic and Other Socio-Demographic Differences in Patient Experience of Primary Care: Evidence from the English General Practice Patient Survey — Jan 1, 2012

Patient Activation and Advocacy: Which Literacy Skills Matter Most? — Aug 31, 2011

How Do Quality Improvement Interventions Succeed? Archetypes of Success and Failure — Aug 29, 2011

Differential Item Functioning By Survey Language Among Older Hispanics Enrolled in Medicare Managed Care — Apr 30, 2011

The Impact of Patient Choice of Provider on Equity: Analysis of a Patient Survey — Mar 31, 2011

The Association Between Care Experiences and Parent Ratings of Care for Different Racial, Ethnic, and Language Groups in a Medicaid Population — Feb 23, 2011

How health systems make available information on service providers: Experience in seven countries — Jan 31, 2011

Understanding Variations in Medicare Consumer Assessment of Health Care Providers and Systems Scores: California as an Example — Dec 31, 2010

Depression and the Health Care Experiences of Medicare Beneficiaries — Dec 31, 2010

Most MA Physician Groups Engaged in Improving Patient Experience, but Focus Is Not on Physician Role — Dec 20, 2010

Most Massachusetts Physician Groups Engaged in Improving Patient Experience, but Focus is Not on Physician Role — Dec 20, 2010

Correlates of Bother Following Treatment for Clinically Localized Prostate Cancer — Dec 31, 2009

Hospital Survey Shows Improvements in Patient Experience — Dec 31, 2009

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