RAND Research Topic: Patient Satisfaction 2012-05-24T14:57:25Z Copyright (c) 2012, The RAND Corporation RAND Corporation http://www.rand.org/topics/patient-satisfaction.html Patient Experience of Care in the Safety Net: Current Efforts and Challenges http://www.rand.org/pubs/external_publications/EP20120074.html Apr 1, 2012 Apr 1, 2012 Tailored measurement and quality improvement resources, coupled with policy mandates to give all patients a voice, would improve the quality of patient-centered care in safety-net organizations. Survey Results Show That Adults Are Willing to Pay Higher Insurance Premiums for Generous Coverage of Specialty Drugs http://www.rand.org/pubs/external_publications/EP20120092.html Apr 1, 2012 Apr 1, 2012 This study estimated how healthy people value insurance coverage of specialty drugs, defined as high-cost drugs that treat cancer and other serious health conditions like multiple sclerosis, by quantifying willingness to pay via a survey. Using Patient Surveys to Rate Hospitals http://www.rand.org/commentary/2012/03/22/NYT.html Mar 22, 2012 Mar 22, 2012 Hospitals that perform better on the survey tend to do better on clinical measures, have fewer readmissions within 30 days and have lower risk-adjusted mortality, write Marc Elliott and Alan Zaslavsky. Ways to Improve Health Care Provider 'Report Cards' http://www.rand.org/pubs/external_publications/EP20120051.html Mar 5, 2012 Mar 5, 2012 As health care reform expands the use of "report cards" to grade health care providers, greater attention to reporting methods may be needed to assure the quality of such efforts. Ways to Improve Health Care Provider 'Report Cards' http://www.rand.org/news/press/2012/03/05.html Mar 5, 2012 Mar 5, 2012 As health care reform expands the use of "report cards" to grade health care providers, greater attention to reporting methods may be needed to assure the quality of such efforts. Are There Differences in the Medicare Experiences of Beneficiaries in Puerto Rico Compared with Those in the U.S. Mainland? http://www.rand.org/pubs/external_publications/EP20120036.html Mar 1, 2012 Mar 1, 2012 The authors compare the experiences of elderly Medicare beneficiaries in Puerto Rico with their English-preferring and Spanish-preferring Medicare counterparts in the U.S. mainland. Treatment of Attention-Deficit Hyperactivity Disorder: Patterns of Evolving Care During the First Treatment Episode http://www.rand.org/pubs/external_publications/EP20120025.html Feb 1, 2012 Feb 1, 2012 This study sought to better understand factors associated with different patterns of treatment among children starting treatment for attention-deficit hyperactivity disorder (ADHD). Understanding Ethnic and Other Socio-Demographic Differences in Patient Experience of Primary Care: Evidence from the English General Practice Patient Survey http://www.rand.org/pubs/external_publications/EP20120002.html Jan 1, 2012 Jan 1, 2012 This study examined whether low scores of ethnic minority and other socio-demographic groups reflect their concentration in poorly performing primary care practices, and whether any remaining differences are consistent across practices. Patient Activation and Advocacy: Which Literacy Skills Matter Most? http://www.rand.org/pubs/external_publications/EP201100201.html Aug 31, 2011 Aug 31, 2011 All literacy skills are significantly associated with patients' self-advocacy when examined in isolation, but greater speaking and listening skills are significantly associated with better patient advocacy when all four skills were examined together. How Do Quality Improvement Interventions Succeed? Archetypes of Success and Failure http://www.rand.org/pubs/rgs_dissertations/RGSD282.html Aug 29, 2011 Aug 29, 2011 The goal of this analysis was to ascertain the predominant themes and patterns likely to be associated with producing successful health care quality improvement interventions (QIIs). Differential Item Functioning By Survey Language Among Older Hispanics Enrolled in Medicare Managed Care http://www.rand.org/pubs/external_publications/EP20110043.html Apr 30, 2011 Apr 30, 2011 <p>Failure to account for language differences in CAHPS survey items may result in misleading conclusions about disparities in health care experiences between Spanish and English speakers.</p> The Impact of Patient Choice of Provider on Equity: Analysis of a Patient Survey http://www.rand.org/pubs/external_publications/EP20110050.html Mar 31, 2011 Mar 31, 2011 <p>More educated, affluent patients were no more likely to be offered a choice than other population groups, but there does appear to be a social gradient in who chose to travel beyond the local area for treatment. If these results were replicated across England, there is at least the potential risk that when local hospitals are failing, patient choice could result in inequitable access to high quality care, rather than enhancing equity as the policy's architects had hoped.</p> The Association Between Care Experiences and Parent Ratings of Care for Different Racial, Ethnic, and Language Groups in a Medicaid Population http://www.rand.org/pubs/external_publications/EP20110018.html Feb 23, 2011 Feb 23, 2011 Communication-based interventions may improve experiences and ratings of care for all subgroups, although implementation of these interventions may need to consider preferences associated with race, ethnicity, and language. How health systems make available information on service providers: Experience in seven countries http://www.rand.org/pubs/technical_reports/TR887.html Jan 31, 2011 Jan 31, 2011 This report reviews information systems that report on the quality or performance of providers of healthcare in seven countries to inform the use and further development of quality information systems in the English NHS. Understanding Variations in Medicare Consumer Assessment of Health Care Providers and Systems Scores: California as an Example http://www.rand.org/pubs/external_publications/EP201100118.html Dec 31, 2010 Dec 31, 2010 The mix of fee-for-service and Medicare Advantage enrollees, demographic characteristics of populations, and plan-specific factors can all play a role in observed regional variations in CAHPS scores between California and the nation. Depression and the Health Care Experiences of Medicare Beneficiaries http://www.rand.org/pubs/external_publications/EP201100152.html Dec 31, 2010 Dec 31, 2010 Depressed patients report poorer health care experiences and have less confidence that they can recognize their need for care. Most MA Physician Groups Engaged in Improving Patient Experience, but Focus Is Not on Physician Role http://www.rand.org/pubs/external_publications/EP201000122.html Dec 20, 2010 Dec 20, 2010 Most Massachusetts physician groups are using results from a statewide patient survey to help improve patient experiences, but a significant number are not making use of the information or are making relatively limited efforts. Most Massachusetts Physician Groups Engaged in Improving Patient Experience, but Focus is Not on Physician Role http://www.rand.org/news/press/2010/12/20.html Dec 20, 2010 Dec 20, 2010 Most Massachusetts physician groups are using results from a statewide patient survey to help improve patient experiences, but a significant number are not making use of the information or are making relatively limited efforts. Correlates of Bother Following Treatment for Clinically Localized Prostate Cancer http://www.rand.org/pubs/external_publications/EP20100151.html Dec 31, 2009 Dec 31, 2009 <p>Findings of this study suggest that measurement of health related quality of life after prostate cancer treatment should incorporate the distress that patients experience from urinary, sexual, and bowel problems resulting from prostate cancer treatment.</p> Hospital Survey Shows Improvements in Patient Experience http://www.rand.org/pubs/external_publications/EP20100150.html Dec 31, 2009 Dec 31, 2009 <p>Results from the Hospital Consumer Assessment of Healthcare Providers and Systems survey shows modest but meaningful gains on most dimensions of patients experience in hosptials, but doctors still get low marks for communication.</p>