A 'Telephone First' Approach to Demand Management in English General Practice: The Tele-First Multimethod Evaluation
An evaluation of a 'telephone first' approach, where patients requesting a general practitioner appointment are asked to speak to a GP on the telephone first. The review included practice comparisons, plus patient and staff surveys.
May 8, 2019
GPs' and Practice Staff's Views of a Telephone First Approach to Demand Management: A Qualitative Study in Primary Care
A study to help understand the views of GPs and practice staff of the telephone first approach for demand management, and to identify enablers and barriers to the successful adoption of the approach.
Apr 25, 2019
This report looks at how to effectively involve patients and the public in health research.
Feb 14, 2019
Enabling NHS staff to contribute to research: Reflecting on current practice and informing future opportunities
This report considers how NHS staff can effectively contribute to health research.
Dec 11, 2018
Qualitative Study of Patient Views on a 'Telephone-First' Approach in General Practice in England: Speaking to the GP by Telephone Before Making Face-to-Face Appointments
A series of interviews to help understand patients' views on a 'telephone-first' approach, in which all appointment requests in general practice are followed by a telephone call from the general practitioner (GP).
Evaluation of Telephone First Approach to Demand Management in English General Practice: Observational Study
For clinicians, this study provides clear evidence that a considerable part of patient workload can be dealt with through phone consultations.
Oct 6, 2017
This study aimed to establish what is known about the mental health of researchers based on the existing literature. The literature identified focuses mainly on stress in the academic workforce and contributory factors in the academic workplace.
Aug 22, 2017
Community Hospitals and Their Services in the NHS: Identifying Transferable Learning from International Developments — Scoping Review, Systematic Review, Country Reports and Case Studies
Community hospitals can provide effective care and are valued by patients and their families, but there is limited evidence to understand these benefits against the costs of community hospitals.
Jul 7, 2017
Strategies to improve the effectiveness and efficiency of outpatient services.
May 11, 2016
The Use and Impact of Quality of Life Assessment Tools in Clinical Care Settings for Cancer Patients, with a Particular Emphasis on Brain Cancer: Insights from a Systematic Review and Stakeholder Consultations
Use of quality of life measures for cancer patients may improve patient-physician communication and have the potential to improve care.
Apr 15, 2016
This study sought to (i) describe the nature of interventions that have been used to reduce length of stay in acute care hospitals; (ii) identify the factors that are known to influence length of stay; and (iii) assess the impact of interventions on patient outcomes, service outcomes and costs.
Dec 18, 2014
The rising burden of chronic disease poses a challenge for all public health systems and requires innovative approaches to effectively improve population health.
Despite the wide recognition of a shift to prevention, barriers remain. Our analysis focuses on the costs of certain health issues that may be preventable to improve outcomes in later life. We look at preterm birth, unintentional injury, child obesity and certain child mental health problems.
Oct 1, 2013