Journal Article
Development and Implementation of the Family Experiences with Coordination of Care Survey Quality Measures
A new set of quality measures can help caregivers of children with complex medical needs assess multiple aspects of care coordination.
May 17, 2017
Journal Article
Establishing Limits for Supplemental Items on a Standardized National Survey
Response rates for the Medicare Advantage Consumer Assessment of Healthcare Providers and Systems (MA CAHPS) survey were 2.5 percentage points lower when 12 questions had been added to the survey, compared with no additional questions.
Oct 20, 2016
Journal Article
Possibilities for Shortening the CAHPS Clinician and Group Survey
Several domains in the CAHPS Clinician and Group Survey can be substantially reduced without sacrificing reliability or content; the shorter version could be useful in health care settings when the full-length survey is impractical.
Nov 18, 2015
Journal Article
How Much Do Additional Mailings and Telephone Calls Contribute to Response Rates in a Survey of Medicare Beneficiaries?
Surveys often spend substantial money on multiple mailings and telephone calls to ensure high overall response rates and adequate representation of hard-to-reach demographic subgroups.
Nov 26, 2014
Journal Article
Evaluation of a Care Coordination Measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Medicare Survey
We evaluated a five-item measure of care coordination included in the 2012 Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey (n = 326,194 respondents, 46% response rate).
2014
Journal Article
Does Naming the Focal Plan in a CAHPS Survey of Health Care Quality Affect Response Rates and Beneficiary Evaluations?
The use of a generic survey did not appear to affect either unit or item response rates, and did not appear to affect the ways in which beneficiaries evaluate various aspects of their care experiences.
2013
Journal Article
Evaluating the Content of the Communication Items in the CAHPS® Clinician and Group Survey and Supplemental Items with What High-Performing Physicians Say They Do
A doctor's ability to communicate effectively is key to establishing and maintaining positive doctor–patient relationships.
2013
Journal Article
A Randomized Experiment Investigating the Suitability of Speech-Enabled IVR and Web Modes for Publicly Reported Surveys of Patients' Experience of Hospital Care
The HCAHPS Survey obtains hospital patients' experiences using four modes: Mail Only, Phone Only, Mixed (mail/phone follow-up), and Touch-Tone (push-button) Interactive Voice Response with option to transfer to live interviewer (TT-IVR/Phone).
2013
Journal Article
Reporting CAHPS and HEDIS Data by Race/Ethnicity for Medicare Beneficiaries
How should ethnic group-specific quality of care data best be reported to Medicare beneficiaries?
2013
Journal Article
Development of and Field Test Results for the CAHPS PCMH Survey
This study provides support for the reliability and validity of new items to supplement the CG-CAHPS 1.0 Survey to assess aspects of primary care that are important attributes of PCMHs.
Oct 30, 2012
Journal Article
Giving Voice to the Vulnerable: The Development of a CAHPS Nursing Home Survey Measuring Family Members' Experiences
This survey measures family members' experiences of nursing home care, and the results contribute to the understanding of quality of care in nursing homes.
Oct 29, 2012
Journal Article
Development and Evaluation of CAHPS Questions to Assess the Impact of Health Information Technology on Patient Experiences with Ambulatory Care
New CAHPS HIT items were identified that measure aspects of patient experiences not assessed by the CAHPS C&G 1.0 survey.
Oct 29, 2012
Journal Article
Differences in CAHPS Reports and Ratings of Health Care Provided to Adults and Children
Consumer assessment of health care is an important metric for evaluating quality of care.
Oct 25, 2012
Journal Article
A Report Template for Molecular Genetic Tests Designed to Improve Communication Between the Clinician and Laboratory
With input from key stakeholders and building upon prior work, we created a template for molecular genetic test reports designed to improve clinical decision making at the point of care.
Jul 16, 2012
Report
Assessing Patient Safety Practices and Outcomes in the U.S. Health Care System
Presents the results of a two-year study that analyzes the extent to which patient safety practices are being adopted by U.S. health care providers, and assesses trends in patient safety outcomes.
Aug 24, 2009
Journal Article
Health Care Provider's Motivation to Improve Communication Skills
This study describes the development of a self-report measure of providers' motivation to improve their communication skills that can be used to assess physician readiness for interventions as well as help to evaluate outcomes of QI projects.
2009
Journal Article
Psychometric Properties of an Instrument to Assess Medicare Beneficiaries' Prescription Drug Plan Experiences
Using data from 335,249 Medicare beneficiaries who responded to the 2007 Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, along with data from 22 cognitive interviews, the authors investigated the reliability and validity of an instrument designed to assess beneficiaries' experiences with their prescription drug plans.
2009
Draft
Nursing Home Selection: How Do Consumers Choose? Volume I: Findings from Focus Groups of Consumers and Information Intermediaries
Examines how decisions about choosing a nursing facility are made and reviews the existing information resources for making such decisions.
Feb 19, 2007
Report
Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Describes the process whereby RAND worked with health plans to identify the specific issues of concern to them about the usability of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) results for quality-improvement actions.
Aug 28, 2006
Journal Article
Classical Test Theory and Item Response Theory Analyses of Multi-Item Scales Assessing Parents' Perceptions of Their Children's Dental Care
The beta CAHPS(R) dental survey performed well and the revised instrument is recommended for future studies.
2006
Report
Comparison of Mail and Telephone in Assessing Patient Experiences in Receiving Care from Medical Group Practices
The medical group survey from the CAHPS(R) project, G-CAHPS, focuses on patient experiences in receiving care from their medical group practice.
2005
Report
Do Proxies Reflect Patients’ Health Concerns About Urinary Incontinence and Gait Problems?
Discusses the validity of proxy reports concerning falls and urinary incontinency among elderly patients.
2005
Journal Article
Field Testing: What It Is and How We Do It
Field testing involves administering an early version of a survey to a sample of the target audience.
2005
Journal Article
Review of the Literature on Survey Instruments Used to Collect Data on Hospital Patients' Perceptions of Care
To review the existing literature (1980-2003) on survey instruments used to collect data on patients' perceptions of hospital care.
2005
Journal Article
Role of Cognitive Testing in the Development of the CAHPS Hospital Survey
Cognitive testing only evaluates the way in which respondents understand and answer questions.
2005
Journal Article
A Telephone Survey to Measure Communication, Education, Self-Management, and Health Status for Patients with Heart Failure: The Improving Chronic Illness Care Evaluation (ICICE)
Many aspects of quality of care for heart failure cannot be reliably obtained by chart review.
2005
Draft
Summary of Cognitive Interviews for CAHPS Dental Care Project
Dec 21, 2004
Journal Article
The Applicability of the Consumer Assessments of Health Plans Survey (CAHPS) to Preferred Provider Organizations in the United States: A Discussion of Industry Concerns
This paper examines the applicability of a leading patient survey, the CAHPS, to Preferred Provider Organizations (PPOs) in the United States.
2004
Journal Article
Patient Reports and Ratings of Individual Physicians: An Evaluation of the Doctor Guide and Consumer Assessment of Health Plans Study Provider-Level Surveys
Compare physician-level survey instruments and estimate the number of patients needed per physician to provide reliable estimates of health care.
2003
Journal Article
Consumers and Health Care Quality Information: Need, Availability, Utility
This report describes the needs for health information among California consumers as a group and focus on a few special populations-people over age 55, Spanish- and English-speaking people who describe themselves as Hispanics, people with less than a high school education, and people who rate their health as fair or poor.
2002
Journal Article
Do Patient Consent Procedures Affect Participation Rates in Health Services Research?
Few studies have examined the effects of Institutional Review Board (IRB) requirements to contact potential research participants.
2002
Journal Article
Effects of CAHPS Health Plan Performance Information on Plan Choices by New Jersey Medicaid Beneficiaries
To assess the effects of CAHPS health plan performance information on plan choices and decision processes by New Jersey Medicaid beneficiaries.
2002
Draft
Summary of Focus Groups for CAHPS Dental Care Project
This report documents the key findings from focus groups conducted as part of the Dental CAHPS effort. The purpose of the focus groups was to affirm the current set of domains and determine whether key aspects of care were missing.
2001
Report
Testing CAHPS Health Plan Performance Reports in the Florida Medicaid Program
In collaboration with the Florida Agency for Health Care Administration (AHCA), RAND conducted a CAHPS demonstration with the Florida Medicaid program to test applications of plan performance reports in the Medicaid sector.
2000
Journal Article
National Estimates of HIV-related Symptom Prevalence from the HIV Cost and Services Utilization Study
The prevalence and bothersomeness of HIV-related symptoms are substantial and vary by setting of care and patient characteristics.
2000
Draft
A Review of Consumer Assessments of Physician Groups
Summarizes data — including collection methods and instruments and major domains assessed — about articles discovered during a literature review of sources that include information on consumer assessment of physicians and physician groups.
2000
Journal Article
Are Latinos Less Satisfied with Communication by Health Care Providers?
Latino/Spanish respondents are significantly more dissatisfied with provider communication than Latino/English and white respondents.
1999
Journal Article
National Probability Samples in Studies of Low-Prevalence Diseases
It is possible to design and implement a national probability sample of persons with a low-prevalence disease, even if it is stigmatized.
1999
Report
Special Issues in Assessing Care of Medicaid Recipients
Special issues in assessing care of Medicaid recipients
1999
Report
Translating the CAHPS 1.0 survey instruments into Spanish
Translating the CAHPS 1.0 survey instruments into Spanish
1999
Report
The Use of Cognitive Testing to Develop and Evaluate CAHPS 1.0 Core Survey Items
The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items
1999
Journal Article
Member Ratings of Health Care Provided by 48 Physician Groups
Satisfaction with health plan performance has been assessed frequently, but assessment of physician group performance is rare
1998
Draft
Use of the CAHPS Medicaid Managed Care Questionnaire by the New Jersey Medicaid Program
This report summarizes the adaptations that the New Jersey Medicaid program made to the Consumer Assessment of Health Plan Study questionnaires in response to the program's unique requirements and interests.
1998
Report
Design and Feasibility of an Employer Workforce Survey
An important feature of group insurance and retirement benefits is that employers must design them around collective — rather than individual — employee characteristics, needs, and preferences.
1997
Draft
Locating and Surveying Medicaid and AFDC Beneficiaries: CAHPS Field Test Experience to Date
As part of the field testing effort for the Consumer Assessment of Health Plan Study (or CAHPS), RAND tested both telephone and mixed mode (mail followed by telephone) methods to locate and survey adult and child Medicaid and AFDC beneficiaries.
1997
Draft
Summary of RAND's 1996 Field Test: Results from the Consumer Assessment of Health Plans Study
Provides a summary of RAND's field test of survey questions and report formats that health insurance plans and sponsors can use to assess health plan performance.
1997
Draft
Compilation of Potential Medicaid-Targeted Items for Consumer Assessment of Health Plans Study (CAHPS)
This report compiles items designated for Medicaid eligibles. The final item set is intended to supplement the standard item set for the Consumer Assessment of Health Plan Study (CAHPS).
1996
Draft
Report on Cognitive Interviews with Medicaid Mothers for Consumer Assessments of Health Plans Study (CAHPS)
This report summarizes cognitive interviews that RAND conducted with Medicaid beneficiaries in California and Kansas.
1996
Draft
Summary of RAND Medicaid-Targeted Focus Groups for Consumer Assessment of Health Plans Study (CAHPS)
In cooperation with the Research Triangle Institute and Harvard, RAND is developing a consumer survey for the Agency for Health Care Policy and Research. This document summarizes the results of three focus groups conducted with Medicaid eligibles.
1996
Draft
The Medical Quality Commission (TMQC) 1994-1995 Consumer Satisfaction Study
This report presents the results of the Medical Quality Commission 1994–1995 Consumer Satisfaction Study.
1995