A divergence between physician and patient expectations of communication practices may be common in primary care.
Aug 23, 2018
Improving Patient Experience in Primary Care: A Multimethod Programme of Research on the Measurement and Improvement of Patient Experience
This study demonstrates the importance of patient experience feedback as ameans of improving care in the U.K.'s National Health Service.
Aug 4, 2017
Community Hospitals and Their Services in the NHS: Identifying Transferable Learning from International Developments — Scoping Review, Systematic Review, Country Reports and Case Studies
Community hospitals can provide effective care and are valued by patients and their families, but there is limited evidence to understand these benefits against the costs of community hospitals.
Jul 7, 2017
Rating Communication in GP Consultations: The Association Between Ratings Made by Patients and Trained Clinical Raters
Patients are less likely than professional evaluators to rate physician communication as poor.
Oct 20, 2016
Ethnic minority participants rated communication in simulated primary care visits substantially higher than White British participants, suggesting that lower scoring from minorities on the English GP Patient Survey reflects real quality differences.
Sep 15, 2016
Understanding High and Low Patient Experience Scores in Primary Care: Analysis of Patients' Survey Data for General Practices and Individual Doctors
Aggregating patients' ratings of doctors' communication skills at practice level can mask considerable variation in the performance of individual doctors, particularly in lower performing practices.