Denise D. Quigley

Denise Quigley
Senior Health Policy Analyst
Santa Monica Office


Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies


Denise D. Quigley PhD, is a Senior Health Policy Analyst at RAND with 20 years experience. She holds a PhD in public policy analysis from RAND Graduate School (1996), two Masters Degrees, one in International Policy and one in German from Monterey Institute of International Studies (1991), and a BA in Mathematics from Benedictine College (1985). Prior to RAND, Quigley was a senior researcher at UCLA at the Center for the Study of Evaluation. She is the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Quality Improvement (QI) Task Lead with experience providing technical assistance and evaluating the implementation and use of CAHPS surveys for QI and reporting. Quigley has led several large-scale mixed methods QI demonstration projects across various healthcare settings (Health plan; Hospital; Primary care; Specialty groups; and ESRD). Currently, she is leading a nation-wide study of the use of patient experience data during patient-centered medical home (PCMH) transformation with 150 practices assessing their implementation and use of patient experience data and its influence on patient experiences of care. Quigley has experience with qualitative methods and analysis, evaluation methodology, mixed methods, QI process and monitoring and survey development. Most recently she developed a physician survey on medical access-to-care for injured workers. She has published original research on how to trend surveys overtime, what aspects of doctor-patient communication predict overall ratings of physicians by specialty, association of patient-provider interactions and medication adherence, shared decisionmaking in the ER, use of patient experience data, and implementation of patient safety programs and reporting.

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • Consumer Reporting System of Patient Safety
  • Evaluation of Workers Compensation Physician Reporting and Medical Legal Exams
  • Medicare CAHPS Implementation
  • National Implementation of Hospice CAHPS survey

Selected Publications

Quigley, D.D., Predmore, Z.S., Chen, A., Hays, R.H., "Implementation and Sequencing of Practice Transformation in Urban Practices with Underserved Patients," Q Manage Health Care, 26(1):7-14, 2017

Probst, M.A., Kanzaria, H.K., Mower, W.R., Hoffman, J.R., Mower, W.R., Moheimani, R.S., Sun, B.C., Quigley, D.D., "Emergency Physicians' perceptions and decision-making processes regarding patients presenting with Palpitations," Journal of Emergency Medicine., 2015

Quigley, D.D., Mendel, P., Predmore, Z.S., Chen, A., Hays, R.H., "Use of CAHPS patient survey data as part of a patient-centered medical home quality improvement initiative: initial evaluation," Journal of Healthcare Leadership, 7:41-54, 2015

Quigley, D.D., Elliott, M. N., Farley, D. O., Burkhart, Q, Skootsky, S. A., Hays, R. D., "Specialties Differ in Which Aspects of Doctor Communication Predict Overall Physician Ratings," Journal of General Internal Medicine, 2014

Weinick, R., Quigley, D. D., Fleishman-Mayer, L. A., & Sellers, C. D., "Use of CAHPS patient experience surveys to assess the impact of real-world innovations," The Joint Commission Journal on Quality and Patient Safety, 2014

Quigley, D.D, Martino, S.C., Brown, J.A., Hays, R. D., "Evaluating the Content of the Communication Items in the CAHPS Clinician and Groups Survey and Supplemental Items With what High-Performing Physicians Say They Do," The Patient, 2013

Quigley, D. D., Elliott, M.N., Klein, D. N., Hays, R., Farley, D.O., "Building a Bridge: Continuity in Measuring Patient Experiences of Care When Converting to the CAHPS Hospital Survey," Medical Care, 46(7):654-661, 2008

Teleki, S. S., Kanouse, D. E., Elliott, M. N., Hiatt, L., de Vries, H. Quigley, D. D., "Understanding the Reporting of Practices of CAHPS Sponsors," Health Care Financing Review, 28(3):17-30, 2007