All in Due Time: The Development of Trust in Computer-Mediated and Face-To-Face Teams
This study examines the development of trust and cooperation in computer-mediated and face-to-face teams.
Susan Straus is an adjunct behavioral scientist at RAND. Her research focuses on the social and organizational impacts of information and communication technologies, with specific interests in factors that influence adoption and effective use of these technologies in diverse contexts including national security, education, health care, and law enforcement. Current and recent projects address simulation-based training needs for Army clinical personnel and law enforcement officers; the mix of live, virtual, and constructive training for Air Force aircrews and Army collective training; virtual reality training technologies for law enforcement officer training; staffing and training needs to support electronic health records adoption in the Coast Guard; recruiting, training, and retaining Army Cryptologic Language Analysts; distributed communities of practice among K–12 STEM educators; evaluation of the National Science Foundations' Digital Library/Distributed Learning Program; development and measurement of key attributes of Army leaders; and health information exchange in the military health system.
Straus has extensive experience in program evaluation, experimental and quasi-experimental methods, qualitative methods including interviews and focus groups, and survey design and analysis. She has published her work in numerous RAND reports as well as in journals such as Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Small Group Research, and Human-Computer Interaction.
Straus received her Ph.D. and M.A. in industrial and organizational psychology from the University of Illinois at Urbana-Champaign and her B.A. in psychology from the University of Michigan, Ann Arbor.
Education
Ph.D. and M.A. in industrial/organizational psychology, University of Illinois, Urbana-Champaign; B.A. in psychology, University of Michigan, Ann Arbor
Selected Work
- Payne, Leslie Adrienne, Susan G. Straus, Lea Sabbag, and Sally J. Calengor, Mentorship Efforts Within the Federal Emergency Management Agency's Incident Workforce, RAND Corporation (RR-A2964-1), 2024
- Payne, Leslie Adrienne, Andrea M. Abler, Susan G. Straus, and Jason Michel Etchegaray, Identifying Gaps and Areas for Improvement in the FEMA Qualification System for Incident Workforce Positions: Recommendations for Developing an Improvement and Evaluation Process, RAND Corporation (RR-A2460-1), 2024
- Marler, Timothy, Susan G. Straus, Mark Toukan, Ajay K. Kochhar, Monica Rico, Christine Kistler LaCoste, Matt Strawn, and Brian P. Donnelly, A New Framework and Logic Model for Using Live, Virtual, and Constructive Training in the United States Air Force, RAND Corporation (RR-A551-2), 2023
- Straus, Susan G., Matthew W. Lewis, Kathryn Connor, Rick Eden, Matthew E. Boyer, Timothy Marler, Christopher M. Carson, Geoffrey E. Grimm, and Heather Smigowski, Collective Simulation-Based Training in the U.S. Army: User Interface Fidelity, Costs, and Training Effectiveness, RAND Corporation (RR-2250-A), 2019
- Karam, R., Straus, S. G., Byers, A., Kase, C., and Cefalu, M., "The Role of Online Communities of Practice in Promoting Sociotechnical Capital among Science Teachers," Educational Technology Research and Development, 66(2), 2018
- Straus, Susan G., Tracy C. Krueger, Geoffrey E. Grimm, and Kate Giglio, Malleability and Measurement of Army Leader Attributes: Personnel Development in the U.S. Army, RAND Corporation (RR-1583-A), 2018
- Straus, S. G., Parker, A. M., and Bruce, J. B., "The Group Matters: A Review of Processes and Outcomes in Intelligence Analysis," Group Dynamics: Theory, Research, and Practice, 15(2), 2011
- Bikson, Tora K., Susan G. Straus, Grace Agnew, Nidhi Kalra, David J. McArthur, Helen Crompton, Courtney Ann Kase, and Kristin J. Leuschner, Digital Resources for STEM Educators and Recommendations for Cyberlearning Initiatives: Results from the National Science Foundation Digital Library/Distributed Learning Program Evaluation, RAND Corporation (RR-414-NSF), 2017