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Business Process Improvement

Intelligence Community
commentary
Business Model of the Intelligence Community Needs an Upgrade
Cortney Weinbaum @cortney_dc
Oct 24, 2018
The Hill
The workplace practices of most intelligence agencies are outdated. Rethinking and redesigning the intelligence business model could help agencies better respond to current-day threats.
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Performance Measurement
commentary
What Can We Learn from High-Performing Research Units?
Catriona Manville @CMManville, Sarah Parks
Jun 28, 2016
Open Forum Events
Central characteristics of high-performing research units are the high quality of the people and the culture and values displayed within the department, which is often a result of leadership. It is also interesting to explore their differences, such as what makes a unit particularly good at having impact versus producing high-quality publications.
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Science, Technology, and Innovation Policy
commentary
What Makes for High-Performing Research? The Right Mix of Staff and Appropriate Leadership
Catriona Manville @CMManville, Saba Hinrichs
Feb 22, 2016
PolicyWonkers
With many different higher education institutions in the UK covering a diverse range of disciplines, and delivering research in a variety of ways, it can be difficult to determine the qualities and characteristics of high-performing higher education institutions.
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Performance Measurement
commentary
Scoring the Surgeon Scorecard
Mark W. Friedberg @MWFriedberg
Oct 14, 2015
The Health Care Blog
There is no tradeoff between recognizing the serious methodological problems in the ProPublica Surgeon Scorecard, improving the Scorecard, and encouraging providers to release their own data. All three can and should be done simultaneously.
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Performance Measurement
commentary
When It Comes to Police-Community Relations, 'Expect What You Inspect'
Jessica Saunders, Laura Patton
Mar 17, 2015
The RAND Blog
As the President's Task Force on 21st Century Policing report suggests, local governments should evaluate police on more than crime statistics, and police departments and officers should be held publicly accountable for meeting the community's expectations. Adding new dimensions of performance metrics would help.
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Program Evaluation
commentary
A Competitive Landscape for Providing Services Is an Opportunity for Evidence-Building, but Who Will Benefit?
Jennifer Rubin, Emma Disley
Dec 2, 2014
PolicyWonkers
In a tight fiscal climate the UK government has been an innovator in ways to fund and deliver effective public services. New funding arrangements present opportunities for developing the evidence base for policy and practice, since they are associated with different types of service providers.
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Health Care Quality Measurement
commentary
The ACA's Opportunity to Improve Care for Substance Use Disorders
Katherine E. Watkins
Jul 28, 2014
The RAND Blog
The Affordable Care Act (ACA) will significantly increase coverage for the publicly funded treatment of substance use disorders. But in order to maximize the benefit to patients, families, and society, it's critical to invest in the development, validation, and use of performance measures.
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Decisionmaking
commentary
Surprise! Now What?
Dave Baiocchi, D. Steven Fox
Aug 27, 2013
the October 2013 edition of Leadership Excellence magazine and on The RAND Blog
Who is best prepared for responding to surprise: a Navy SEAL, an NFL coach, or a Fortune 500 CEO? The answer is that all three professions have something to teach us: The NFL coach is an expert in pre-planning; the SEAL is great under pressure; and a good CEO has become an expert in responding to strategic threats.
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Business Process Improvement
q&a
Surprise: Q and A with Dave Baiocchi and D. Steven Fox
Aug 14, 2013
Dave Baiocchi, RAND senior engineer and professor at the Pardee RAND Graduate School, and assistant policy analyst D. Steven Fox discuss their new study,
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Scientific Professions
commentary
Metrics Mess Calls for an Umpire, Not a Purge
Gemma Derrick
Jun 27, 2013
Research Fortnight
Bibliometricians, who have so far paid little attention to how their creations behave when released into the wild, should be monitoring how metrics are being applied and devising guidelines for best practice, writes Gemma Derrick.
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commentary
Measuring Racial Profiling by Police
K. Jack Riley @K_Jack_Riley, Greg Ridgeway
Jul 6, 2004
Law Enforcement News
Published commentary by RAND staff.
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