@book{RB-7542-OSD,
author="Gates, Susan M. and Catherine H. Augustine and Roger W. Benjamin and Tora K. Bikson and Eric Derghazarian",
title="Civilian Education and Training in the Department of Defense: How Can We Gauge Its Value?",
address="Santa Monica, CA",
year="2001",
doi="10.7249/RB7542",
publisher="RAND Corporation"
}