@book{RB-9039,
author="Gresenz, Carole Roan and David M. Studdert and Nancy F. Campbell and Deborah R. Hensler and Kanika Kapur",
title="Inside the Black Box of Managed Care Decisions: Understanding Patient Disputes over Coverage Denials",
address="Santa Monica, CA",
year="2004",
doi="10.7249/RB9039",
publisher="RAND Corporation"
}