@book{WR-469-DHHS,
author="Dausey, David J. and Anita Chandra and Agnes Gereben Schaefer and Benjamin Bahney and Amelia Haviland and Sarah Zakowski and Nicole Lurie",
title="Improving and Enhancing Telephone-based Disease Surveillance Systems in Local Health Departments",
address="Santa Monica, CA",
year="2007",
doi="",
publisher="RAND Corporation"
}