CAHPS® Survey and Reporting Kit 2002

CAHPS®, a registered trademark of the Agency for Healthcare Research and Quality (AHRQ), is a national effort to develop reliable survey and reporting tools to help consumers make informed decisions about health care. CAHPS initially stood for Consumer Assessment of Health Plans Study, but as the products have evolved beyond health plans, the acronym now stands alone as a registered brand name.

During the first phase of the CAHPS effort, from 1995 to 2001, a consortium led by RAND, Harvard Medical School, and the Research Triangle Institute developed a reliable way to collect and report consumer information about the quality of health plans. During the second phase of the project, which began in 2002, RAND, Harvard Medical School, and the American Institutes for Research are leading the effort to expand CAHPS beyond health plans. Westat provides technical support and operates the CAHPS Survey Users Network (SUN).

The CAHPS® Survey and Reporting Kit 2002 includes the most recent version (3.0) of the health plan questionnaires for adults and children. Many of the questionnaires are available in Spanish, Mandarin, Vietnamese, Korean, and Khmer (Cambodian); survey protocols; analytical programs; reporting templates; and related instructions and guidelines. The free kit is a Web-only product, available through the CAHPS-SUN web site. Instructions for downloading the kit are available at

Available Translations

CAHPS 2.0H Adult Questionnaires (Medicaid)

CAHPS 2.0H Child Questionnaires (Medicaid)

CAHPS In-Center Hemodialysis Survey for Adults

Additional CAHPS Documents

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For more information about CAHPS, visit