Ordering Details

Delivery and Shipping/Handling Charges

For orders shipped within the United States, we offer the option of requesting delivery via the U.S. Postal Service or FedEx. The shipping and handling charge will be $6.00 for each publication.

For orders shipped outside of the United States, all orders will be shipped using International First Class Air. The shipping and handling charge will be $15.00 for each publication.

For expedited service, please call Customer Service at +1 310-451-7002 to confirm pricing. Call toll free at +1 877-584-8642 within the United States and Canada.

Sales Tax

Sales tax is applicable on purchases shipped to addresses in California, Louisiana, Massachusetts, Pennsylvania, and Virginia according to their tax laws:

  • California Sales Tax: 10.25%
  • Louisiana Sales Tax: 10%
  • Massachusetts Sales Tax: 6.25%
  • Mississippi Sales Tax: 7%
  • Pennsylvania Sales Tax: 7%
  • Virginia Sales Tax: 6%

If your organization maintains tax exemption status, RAND requires submission of a copy of your organization's tax exemption certificate, containing your status number, via fax or postal mail.

Please contact RAND Customer Service at +1 310-451-7002, or toll free at +1 877-584-8642, for all Tax Exempt orders.

Returns Policy

RAND does not accept returns for refunds or credits. If we have shipped you the wrong document, we will, of course, immediately ship you the correct title at no expense. Contact RAND Customer Service for assistance:

In the United States, phone toll-free: +1 877-584-8642
Outside of the United States, phone: +1 310-451-7002

If you are a bookstore, wholesaler, library, or jobber, please contact our United States and Canada distributor or one of our international distributors. They will be happy to process your order on account and can advise you of their return policy.

Temporarily Out-of-Stock Items

PDFs of many of RAND's documents are available for free download for personal use. However, RAND makes every effort to ensure that its archival research is readily available as printed copies when possible, although some of our titles are only available on line. If you would like a printed copy of a title that is temporarily out of stock, we will place a backorder for you and charge your credit card or process your check or money order at that time. The title will be shipped immediately upon availability. Reprints of published titles typically ship within five to ten business days.

To check on your order or title availability, contact RAND Customer Service for assistance:

In the United States, phone toll-free: +1 877-584-8642
Outside of the United States, phone: +1 310-451-7002

How to Order RAND Publications

The easiest way to access many of RAND's publications is to download a free PDF from our website. You can also order printed copies by contacting RAND Customer Service, or through our third-party distributors. Some RAND titles are available as translations into a foreign language, and some are available through another publisher.