Implementing Technology-Enabled Human Resources Capabilities in the U.S. Air Force

The U.S. Air Force (USAF) is working to replace its traditional human resources system with a digital talent management system that is driven by data, personnel needs, and business needs. To accomplish this complex transformation, the USAF would benefit from a set of best practices derived from similar organizations that have already made this switch. This report is one in a set aimed at helping the USAF understand the elements necessary for success. It focuses on implementation of a management system that better aligns the skills of job candidates with job requirements. To identify information that would assist the USAF in implementing this technology, the authors reviewed select literature and USAF documents and interviewed subject-matter experts in the USAF, other U.S. military services, and the private sector.

Rather than a narrow focus just on technology requirements, the research suggests that implementation of technology-enabled talent management should more broadly consider organizational processes and requirements relating to leadership, business strategy, and change management. Support from top leadership is essential, which can be gained by using success stories as examples. Justifications of technology investment should be based on mission needs that benefit the entire organization. Finally, it is critical to ensure alignment across the organization about the need for digital transformation and how it is to be implemented, such as by developing a change management strategy.