Promoting Success

A Getting To Outcomes® Guide to Implementing Continuous Quality Improvement for Community Service Organizations

Sarah B. Hunter, Patricia A. Ebener, Matthew Chinman, Allison J. Ober, Christina Y. Huang

ToolPublished Dec 17, 2015

Continuous quality improvement (CQI) is a performance improvement process that prescribes planned, formal, systematic, and ongoing changes to improve program delivery and outcomes. This guide offers practical steps for conducting CQI in community service organizations (CSOs). It was created in collaboration with a CSO addressing substance use with additional input from a number of other CSOs that provide different types of services, and it provides tools that are of specific relevance to CSOs, such as for addressing outreach and referrals, admissions, service delivery, and outcomes aspects of a CSO program. The CQI process detailed in this guide is based on a broader program management tool called Getting To Outcomes® (GTO). GTO is designed to help practitioners better plan, implement, evaluate, improve, and sustain programs.

Topics

Document Details

Citation

Chicago Manual of Style

Hunter, Sarah B., Patricia A. Ebener, Matthew Chinman, Allison J. Ober, and Christina Y. Huang, Promoting Success: A Getting To Outcomes® Guide to Implementing Continuous Quality Improvement for Community Service Organizations. Santa Monica, CA: RAND Corporation, 2015. https://www.rand.org/pubs/tools/TL179.html.
BibTeX RIS

The research described in this report was performed under the auspices of RAND Health.

This publication is part of the RAND tool series. RAND tools include models, databases, calculators, computer code, GIS mapping tools, practitioner guidelines, web applications, and various other toolkits and applied research products. All RAND tools undergo rigorous peer review to ensure both high data standards and appropriate methodology in keeping with RAND's commitment to quality and objectivity.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.