Cover: Promoting Success

Promoting Success

A Getting To Outcomes® Guide to Implementing Continuous Quality Improvement for Community Service Organizations

Published Dec 17, 2015

by Sarah B. Hunter, Patricia A. Ebener, Matthew Chinman, Allison J. Ober, Christina Y. Huang

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Continuous quality improvement (CQI) is a performance improvement process that prescribes planned, formal, systematic, and ongoing changes to improve program delivery and outcomes. This guide offers practical steps for conducting CQI in community service organizations (CSOs). It was created in collaboration with a CSO addressing substance use with additional input from a number of other CSOs that provide different types of services, and it provides tools that are of specific relevance to CSOs, such as for addressing outreach and referrals, admissions, service delivery, and outcomes aspects of a CSO program. The CQI process detailed in this guide is based on a broader program management tool called Getting To Outcomes® (GTO). GTO is designed to help practitioners better plan, implement, evaluate, improve, and sustain programs.

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