Frequently Asked Questions (FAQ) about the 2017 Air Force Community Feedback Tool

  • What is the name of this survey?

    The 2017 Air Force Community Feedback Tool.

  • Who is being asked to take the survey?

    All Air Force military personnel, their spouses, and Air Force civilian employees are being invited to take this survey. Your responses will help ensure that community priorities are understood. Too few respondents will leave the Air Force in the dark about the views of different types of people in different types of locations. For example, experiences and needs may vary by:

    • Age: the views of young personnel and spouses may differ from older ones
    • Family status: such as newlyweds, dual military couples, new parents, single parents, parents whose children have special needs, parents with children in college, single personnel without children
    • Base: small bases vs large, remote and isolated locations, joint bases, bases led by other services, bases in foreign countries, personnel who live far from base
    • Military status: active, guard, reserve, Airman's spouse, civilian employee
    • Populations that may be more likely to face discrimination
  • Why is this important to the Air Force?

    The Air Force needs your input to educate Air Force leaders and service providers about current Air Force community experiences, priorities and concerns.

    Your responses are critical in ensuring that local, major command and Air Force leaders have the best information possible when developing plans to resolve significant community issues and preserve community strengths.

    Your input can help them understand how well population needs are being met, and where efforts may need to be realigned.

  • Why is this important to me?

    The Air Force wants to know, from you, what your priorities and concerns are in order to make community plans that address those priorities and concerns.

  • Have results from past surveys had an impact on the Air Force community?

    Yes. The Air Force has administered different types of community assessment surveys in the past, including a version in 2013. Examples of actions that resulted from past feedback from community members include:

    • an assessment of healthy food options in a base environment
    • additional psychological health resources for reservists
    • new chaplain initiatives to better meet the community's spiritual needs
    • targeted information campaigns to help Airmen and families leverage Air Force resources to prepare for deployments
    • increased safety in local off-base housing neighborhood through a partnership between base leaders and civilian law enforcement, and
    • additional outreach and marketing to increase knowledge of social programs that support Airmen and their spouses.
  • Who is RAND?

    The RAND Corporation is a non-profit, non-partisan organization with an international reputation for conducting high quality research and analyses particularly in matters of public policy and national defense. The U.S. Air Force has asked researchers at RAND to design and implement the Air Force Community Feedback Tool.

  • Who is Abt?

    Abt is a nationally recognized survey company that RAND has asked to assist with a portion of the data collection effort. They are hosting the data collection effort and providing technical survey support. Abt has extensive experience reaching U.S. military service members, and the office of the Air Force's Chief Information Officer has approved data collection through their secure servers.

  • Does this survey have an official Survey Control Number (SCN) from the U.S. Air Force?

    Yes, the SCN is: AF17-077A1

  • Where can I find a list of surveys approved by the U.S. Air Force?

    The Air Force Survey Office List of Approved Surveys is located here on the Air Force Portal:

    https://www.my.af.mil/gcss-af/USAF/ep/globalTab.do?channelPageId=sE3494DD04562FCC901456BE0545C017A

    A CAC is required to access this official Air Force website.

  • Is this survey voluntary?

    Yes, the survey is completely voluntary.

  • Are my responses to this survey confidential?

    Yes, with one exception: We cannot provide confidentiality to a participant regarding comments involving criminal activity/behavior, or statements that pose a threat to yourself or others.

  • Is there anything I should not discuss or comment on with this survey?

    Do NOT discuss or comment on classified or operationally sensitive information on this survey or in any correspondence related to this survey.

  • Who is the sponsor of this survey?

    The survey is sponsored by Lieutenant General Stayce D. Harris, Air Force Assistant Vice Chief of Staff and Director, Air Staff. The RAND project to design, conduct, and report the results of the survey to the Air Force is being overseen by Brigadier General Robert I. Miller, Commander of the Air Force Medical Operations Agency, on behalf of the Air Force Community Action Information Board (CAIB) and Integrated Delivery System (IDS).

    The CAIB and IDS are made up of representatives from a wide range of functions, including commanders, base services, medical personnel, chaplains, legal support, and personnel specialists. Their purpose is to promote cross-organizational collaboration in addressing individual, family, and community concerns.

  • Who is the official Air Force point of contact (POC) for this survey?

    Here is the name and contact information of that official:

    MARK A. OLIVER, Maj, USAF, BSC
    Air Force Medical Operations Agency (AFMOA)
    210-395-9077 (DSN: 969)
    usaf.jbsa.afmoa.mbx.af-community-feedback-tool@mail.mil

  • How long will this survey be open for participation?

    The survey closed October 9, 2017.

  • What will happen to the results?

    Results will be analyzed and compiled into reports which will be shared with bases and guard wings to enable them to make plans for their community. Results from the study will be presented so that individuals cannot be identified.

    Update, November 2019: The survey's final results have been published to the RAND.org website.

  • How is this survey different from other 2017 surveys that seem to be on similar topics?

    The Air Force Community Feedback Tool is the only Air Force survey which collects feedback directly from the Total Force and Airmen's spouses about community needs and the strengths and gaps in available services.

    The top priority of the Air Force Community Feedback Tool is to provide Air Force installation leaders with feedback about military life from the perspective of their own local community. Leaders in the major commands and AF headquarters will look to community feedback for guidance, too, so even the voices of those not affiliated with major military installations can be heard.

    Other surveys address related issues but are not Air Force specific or tailored for community use. Your Air Force leaders rely upon local input to understand how well they are targeting the issues that matter most.