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Business Process Improvement

Journal Article
Coordination of Sustainable Financing for Evidence-Based Youth Mental Health Treatments: Protocol for Development and Evaluation of the Fiscal Mapping Process
This protocol describes a mixed-methods research project designed to (1) develop and (2) evaluate a novel Fiscal Mapping Process that guides strategic planning efforts to finance the sustainment of evidence-based treatments in youth mental health services.
Jan 7, 2022
Journal Article
Value of Family Involvement in Substance Use Disorder Treatment: Aligning Clinical and Financing Priorities
Family support has important impacts on recovery from substance use disorders (SUDs). This paper illustrates how financing gaps limit SUD service systems from offering family services. We offer two sets of recommendations for funding family involvement in SUD services.
Jan 7, 2022
Journal Article
Enhancing Early Engagement (E3) in Mental Health Services Training for Children's Advocacy Center's Victim Advocates: Feasibility Protocol for a Randomized Controlled Trial
This feasibility study protocol describes our plans to develop, implement, and evaluate web-based and consultative training for Children's Advocacy Center Victim Advocates to enhance early engagement in evidence-based youth mental health services.
Jan 7, 2022
Multimedia
Centering Participatory Action Research in Racial Equity and Global Justice
Rhianna C. Rogers, director of the RAND Center to Advance Racial Equity Policy, presented to the 13th Geneva Forum on December 15, 2021, at the United Nations in Geneva, Switzerland.
Dec 28, 2021
Commentary
Shaping Coast Guard Culture to Enhance the Future Workforce
This Perspective describes organizational culture, observations made in strategic-foresight workshops, examples of other organizations addressing culture issues, and how the U.S. Coast Guard can use this information in shaping its future workforce.
Nov 1, 2021
Report
Exploring the Feasibility and Utility of Machine Learning-Assisted Command and Control: Volume 2, Supporting Technical Analysis
This volume serves as the technical analysis to a report concerning the potential for artificial intelligence systems to assist in Air Force command and control (C2).
Jul 15, 2021
Report
Exploring the Feasibility and Utility of Machine Learning-Assisted Command and Control
Is there potential for artificial intelligence (AI) systems to assist in Air Force command and control (C2) from a technical perspective? An analytical framework assesses the suitability of a given AI system for a given C2 problem.
Jul 15, 2021
Journal Article
Building and Measuring Community Resilience: Actions for Communities and the Gulf Research Program
This report summarizes the existing portfolio of relevant or related resilience measurement efforts and notes gaps and challenges associated with them.
Jun 29, 2021
Journal Article
Examining the Business Case for Patient Experience: A Systematic Review
This article reviews the literature on associations between patient experience and business outcomes, including patient allegiance and retention, complaints, lawsuits, provider job satisfaction, and profitability.
May 21, 2021
Journal Article
Clinical Governance and Continuous Quality Improvement in the Veterinary Profession: A Mixed-Method Study
96% of the veterinary profession agrees that Quality Improvement (QI) improves veterinary care. A lack of time, know-how and organisational support were among the barriers preventing its adoption in practice.
May 14, 2021
Journal Article
Nursing Home Responses to Performance-based Accountability: Results of a National Survey
We describe quality improvement changes that skilled nursing facilities reported making in response to CMS performance measurements and whether reported QI changes were associated with better performance on CMS performance measures.
Apr 9, 2021
Journal Article
National Quality Forum Guidelines for Evaluating the Scientific Acceptability of Risk-adjusted Clinical Outcome Measures: A Report From the National Quality Forum Scientific Methods Panel
Our goal is to promote the transparency of NQF evaluations, improve the quality of performance measurements, and engage surgeons and all other stakeholders to work together to advance the science of performance measurement.
Jan 29, 2021
Journal Article
Improving The Accuracy Of Hospital Quality Ratings By Focusing On The Association Between Volume And Outcome
The goal of this exploratory analysis was to examine the changes in hospital star rankings for aortic valve replacement when shrinkage targets based on hospital case volume are used instead of the standard CMS approach.
Jan 28, 2021
Journal Article
Ranking Trauma Center Quality: Can Past Performance Predict Future Performance?
This article explores whether trauma center quality metrics based on historical data can reliably predict future trauma center performance.
Jan 28, 2021
Report
Measuring Intelligence, Surveillance, and Reconnaissance Effectiveness at the United States Central Command
U.S. Central Command Directorate of Intelligence is interested in developing a repeatable process to measure the effectiveness of its intelligence, surveillance, and reconnaissance (ISR) operations and activities. What methodology can be used to accomplish this?
Jan 20, 2021
Tool
Measuring Intelligence, Surveillance, and Reconnaissance Effectiveness at the United States Central Command: Data Visualization Tool Documentation
The authors used Tableau to create a visualization tool that allows U.S. Central Command (CENTCOM) to display the performance and effectiveness of its support to intelligence, surveillance, and reconnaissance (ISR) roles, sub-roles, and activities.
Jan 20, 2021
Journal Article
Variability in Case Durations for Common Surgical Procedures
This is an exploratory study to quantify the facility-level variation in surgical case duration for common surgeries.
Jan 20, 2021
Journal Article
What Can the National Quality Forum Tell Us About Performance Measurement in Anesthesiology?
In this article, we describe the current state of performance measurement in anesthesia care at the national level and highlight gaps and opportunities in performance measurement for anesthesiologists.
Dec 30, 2020
Journal Article
Effectiveness of Nonpublic Report Cards for Reducing Trauma Mortality
Nonpublic reporting of hospital risk-adjusted mortality rates does not lead to improved in-hospital mortality outcomes in trauma patients.
Dec 17, 2020
Journal Article
Impact of Present-on-admission Indicators on Risk-adjusted Hospital Mortality Measurement
We sought to develop and validate a risk index for in-hospital mortality using only present-on-admission diagnoses, principal procedures, and secondary procedures occurring before the date of the principal procedure.
Dec 10, 2020

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Research conducted by

Researcher Spotlight

Samantha E. DiNicola

Policy Analyst

Samantha E. DiNicola (she/her) is a policy analyst at the RAND Corporation. She is an industrial/organizational psychologist specializing in a variety of personnel, workforce, and talent management issues, with particular interest in assisting military organizations to determine the best…
Eric Peltz

Senior Vice President, Finance and Operations

Eric Peltz is senior vice president of Finance and Operations at the RAND Corporation. He oversees RAND International, Corporate Planning, and enterprise functions to include External Affairs, Finance, Human Resources, Information Services, and Workplace Services, which encompasses Facilities,…

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