Skip to page content

Business Process Improvement

Research Brief
New Measure of Military Personnel Quality Reveals that Services Retain Higher-Quality Personnel
To provide a clearer picture of how the quality of military personnel is revealed over time, RAND Corporation researchers implemented a new, broader measure of quality that incorporates information from the military promotion system.
Jan 1, 2004
Journal Article
Comparison of Quality of Care for Patients in the Veterans Health Administration and Patients in a National Sample
The Veterans Health Administration (VHA) has introduced an integrated electronic medical record, performance measurement, and other system changes directed at improving care.
Jan 1, 2004
Report
Management control systems.
A description of management control systems, considering the management functions of control and decisionmaking. These are related to the objective and functions of a management control system. The problem areas of performance measurement, the langua...
Dec 31, 2003
Research Brief
CWT and RWT Metrics Measure the Performance of the Army's Logistics Chain for Spare Parts
This research note compares and contrasts the Army's customer wait time (CWT) and requisition wait time (RWT) performance metrics.
Jan 1, 2003
Report
Benchmarking Security and Trust in Europe and the US
Explores how Europeans and Americans experience on-line threats and vulnerabilities.
Jan 1, 2003
Report
Systems of Innovation Within Public and Private Organizations: Case Studies and Options for the EPA
Systems of Innovation Within Public and Private Organizations: Case Studies and Options for the EPA
Jan 1, 2003
Report
Learning About Quality: How the Quality of Military Personnel Is Revealed Over Time
Extends the military services' customary definition of quality -- high school diploma graduate and scoring in the upper half on the Armed Forces Qualification Test -- to include performance as indicated by speed of promotion during the first term.
Jan 1, 2003
Journal Article
Quality-of-care Indicators for Early-Stage Prostate Cancer
This study establishes a foundation on which to build quality-of-care assessment tools to evaluate the treatment of early-stage prostate cancer.
Jan 1, 2003
Report
Velocity Management: The Business Paradigm That Has Transformed U.S. Army Logistics
Velocity management has brought a new way of doing business to U.S. Army logistics, with a renewed focus on the Army customer and a powerful approach for process improvement that cuts across three critical performance dimensions: time, ...
Jan 1, 2001
Journal Article
The Role of Performance Measures for Improving Quality in Managed Care Organizations
Performance measures are used for quality improvement in addition to informing external constituents.
Jan 1, 2001
Report
Dollars and Sense: A Process Improvement Approach to Logistics Financial Management
This report documents analysis conducted in support of the Velocity Management Financial Management Process Improvement Team.
Jan 1, 2000
Journal Article
From Understanding Health Care Provider Behavior to Improving Health Care: The QUERI Framework for Quality Improvement
Basic science and health care research provide the evidence base for the scientific practice of medicine.
Jan 1, 2000
Journal Article
Quality Enhancement Research Initiative for Human Immunodeficiency Virus/Acquired Immunodeficiency Syndrome: Framework and Plan
The authors will require that these issues be addressed in evaluations of HIV-QUERI interventions.
Jan 1, 2000
Journal Article
Quality Enhancement Research Initiative in Mental Health
VA recently introduced its Quality Enhancement Research Initiative (QUERI) to facilitate the translation of best practices into usual clinical care.
Jan 1, 2000
Research Brief
Define-Measure-Improve: The Change Methodology That Has Propelled the Army's Successful Velocity Management Initiative
Focuses on a key element of the Velocity Management story: the Define-Measure-Improve methodology that has propelled the Army's successful change.
Jan 1, 2000
Research Brief
Improving Freight Transportation Policy in the Netherlands
The study analyzed the benefits and costs of a broad range of policy options for mitigating the negative effects of the expected growth in road transport while retaining the economic benefits.
Jan 1, 1996
Report
Sustaining Innovation in South Gate: A Framework for Restructuring City Government
The demands being placed on municipal governments have increased dramatically over the past several years.
Jan 1, 1996
Report
The Benchmark Separation Projection Method for Predicting Monthly Losses of Air Force Enlisted Personnel
Describes the benchmark separation projection method of predicting monthly losses and reenlistments.
Jan 1, 1991
Report
Models and Techniques for Recoverable Item Stockage when Demand and the Repair Process are Nonstationary - Part I: Performance Measurement
Provides an integrated approach to inventory performance measurement for a given stockage allocation for systems with nonstationary demands and service rates.
Jan 1, 1980
Report
Improving Team Performance: Proceedings of the RAND Team Performance Workshop
The proceedings of a workshop investigating options for future research on improving teams and team performance.
Jan 1, 1980

Previous
2
3
4
5
6
7
8
9
10
11
Next

Research conducted by

Researcher Spotlight

Samantha E. DiNicola

Policy Analyst

Samantha E. DiNicola (she/her) is a policy analyst at the RAND Corporation. She is an industrial/organizational psychologist specializing in a variety of personnel, workforce, and talent management issues, with particular interest in assisting military organizations to determine the best…
Eric Peltz

Senior Vice President, Finance and Operations

Eric Peltz is senior vice president of Finance and Operations at the RAND Corporation. He oversees RAND International, Corporate Planning, and enterprise functions to include External Affairs, Finance, Human Resources, Information Services, and Workplace Services, which encompasses Facilities,…

Explore Our People »