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Patient Experience

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Essay

A New Way to Capture the Patient Experience

May 2, 2019

Researchers have developed a more effective and reliable way for patients to provide narrative feedback about the care they receive. When the right questions are asked, patients' answers can help health care providers better understand the patient experience and learn how they could improve.
Tool

Create Your Own Hospital Ratings

Aug 29, 2018

The Personalized Hospital Performance Report Card lets you review, customize, and compare hospitals across the United States. Create your own custom ratings based on the hospital performance areas that are most important to you.

Explore Patient Experience

Commentary

Improving Care and Support for People Living with Breathlessness

Living with COPD puts a huge burden on patients and their informal caregivers. What measures could improve care and support among these groups?

Jun 10, 2016
Report

Report

Agreement with, and feasibility of, the emerging recommendations from the Living with Breathlessness study: Findings from an online stakeholder survey

This report contains the findings from an online survey of stakeholders who work with people living with advanced COPD to explore agreement with, and feasibility of the recommendations from the Living with Breathlessness study.

Jun 6, 2016
Commentary

Debunking Myths About Patient Experience Surveys

Patient experience surveys give patients a voice. They can provide fair and relevant indicators that complement other metrics of health care quality to monitor and improve care.

May 27, 2016
Commentary

NIHR's Impacts on the Health Research Landscape

The National Institute for Health Research is now ten years old. What benefits has it had on the health research landscape in the UK since its formation?

May 19, 2016
Report

Report

The National Institute for Health Research at 10 Years: An impact synthesis: 100 Impact Case Studies

This report celebrates 100 examples of positive change arising from the National Institute for Health Research (NIHR)'s support of research over the last 10 years, highlighting how it has transformed R&D in and for the NHS and the people it serves.

May 18, 2016
Journal Article

Journal Article

Upcoding and Anesthesia Risk in Outpatient Gastrointestinal Endoscopy Procedures

Claims data analysis suggests that physicians may be identifying more patients in the coding system as being at high risk of complications from some outpatient procedures in order to ensure payment for anesthesia services.

May 9, 2016
Journal Article

Breaking Narrative Ground: Innovative Methods for Rigorously Eliciting and Assessing Patient Narratives

Protocols can be designed to elicit patient narratives systematically and assess the quality of their comments, which could strengthen the science of public reporting.

May 9, 2016
Journal Article

Journal Article

"If You Tell People That You Had Sex with a Fellow Man, It Is Hard to Be Helped and Treated": Barriers and Opportunities for Increasing Access to HIV Services Among Men Who Have Sex with Men in Uganda

Ugandan men who have sex with men face many barriers to HIV treatment related to stigma among health care providers and the community.

May 2, 2016
Journal Article

Journal Article

Using Participatory Methods to Enhance Patient-Centred Mental Health Care in a Federally Qualified Community Health Center Serving a Mexican American Farmworker Community

Using a community-based participatory approach, this study provided rich data regarding patient preferences for mental health care in a Mexican farmworker community, enabling a federally qualified health centre serving the community to provide patient-centered mental health care.

May 2, 2016
Report

Report

Evaluation of the UCLH-Macmillan Partnership to deliver improvements in the care, treatment, support, and information to patients with cancer throughout their individual journeys

An evaluation of the University College London Hospitals NHS Trust - Macmillan Cancer Support partnership aimed to assess the working of the partnership and its capacity to support the partners' plans to move forward.

Apr 4, 2016
Journal Article

Improving the Quality of Quality Measurement

To help providers improve continuously, the measurement system must also improve continuously, taking into account patient preferences and tradeoffs, providing richer data that cuts across providers and settings, and summarizing the results in real time for providers to use in improving quality.

Mar 21, 2016
Journal Article

Disparities in Time Spent Seeking Medical Care in the United States

The Institute of Medicine identifies timeliness of care as a key aspect of quality.

Mar 16, 2016
Journal Article

Fostering a Commitment to Quality: Best Practices in Safety-Net Hospitals

To support efforts at the recently opened Martin Luther King, Jr. Community Hospital in Los Angeles to develop a culture of quality, a team of scholars identified best practices based on interviews with high-performing hospital systems.

Mar 14, 2016
Journal Article

An Examination of Hospital Nurse Staffing and Patient Experience with Care: Differences Between Cross-Sectional and Longitudinal Estimates

This study examines the association between hospital nurse staffing and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.

Mar 2, 2016
Commentary

More Research Is Needed on Artificial Joints and Patients Can Play a Key Role

Safety problems with artificial knees and hips, including product recalls, highlight the need for more patient-centered research. RAND has partnered with CreakyJoints in a project intended to train a group of patients to get involved in research on this topic.

Jan 22, 2016
Commentary

Taking an Interest: What Makes Someone Respond to a Survey

Researchers have two main reasons for caring about non-response. First, it is important to ensure that survey findings are unbiased and representative, and second, concern about survey non-response is a key reason given by those who ignore or chose not to act on the findings of research.

Jan 5, 2016
Report

Report

Future evaluation of the Integrated Personal Commissioning programme: Mapping the logic and assessing evaluability

The Integrated Personal Commissioning Programme is a new programme that joins up health and social care funding for individuals with complex needs. This report sets out the support RAND Europe provided for the future evaluation of the programme.

Dec 31, 2015
Journal Article

Journal Article

Do Differential Response Rates to Patient Surveys Between Organizations Lead to Unfair Performance Comparisons? Evidence from the English Cancer Patient Experience Survey

Patient surveys typically have variable response rates between organizations, leading to concerns that such differences may affect the validity of performance comparisons.

Dec 11, 2015
Journal Article

Journal Article

CAHPS Surveys: Valid and Valuable Measures of Patient Experience

This is a commentary on a recent CAHPS survey titled, "Patient-Satisfaction Surveys on a Scale of 0 to 10: Improving Health Care, or Leading It Astray?"

Nov 18, 2015
Journal Article

Journal Article

How Patient Comments Affect Consumers' Use of Physician Performance Measures

This study examines the effects of providing patient comments about doctors along with standardized performance information in a web-based public report.

Nov 18, 2015

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RAND Topic:
Patient Experience

Topic Synonyms:
Patient Satisfaction

Research conducted by

RAND Health Care