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Patient Experience

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News Release

Feb 27, 2023

Care Experiences Are Worse in For-Profit Hospices Than in Not-for-Profit Hospices

Family caregivers of patients treated by more than 3,100 U.S. hospices reported worse care experiences on average from for-profit hospices across all of the domains assessed, including help for pain and getting timely care.
Journal Article

Dec 23, 2022

The Hospital Care Experiences of Older Patients Compared to Younger Patients

Patients ages 75+ reported less-positive experiences than patients ages 55-74, especially for measures of communication. These differences may be specific to inpatient care.
Journal Article

Dec 7, 2022

Reasons Primary Care Practices Chose Patient Experience Surveys During Patient-Centered Medical Home Transformation

In 2008–2017, 15–18% of U.S. primary care practices sought or maintained patient-centered medical home recognition. We interviewed a sample of 105 of these practices to determine why patient experience surveys were chosen.
Journal Article

Dec 7, 2022

Shadow Coaching Improves Patient Experience With Care, But Gains Erode Later

We examined whether shadow coaching improves patient experience across 44 primary care practices in a large urban Federally Qualified Health Center.
Journal Article

Dec 7, 2022

Summary of the 2020 AHRQ Research Meeting on 'Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys'

The Agency for Healthcare Research and Quality held a research meeting on using Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data for quality improvement (QI) and evaluating such efforts. This article summarizes the meeting.
Journal Article

Dec 2, 2022

Associations of Pediatric Nurse Burnout with Involvement in Quality Improvement

We examined the associations of inpatient pediatric nurse burnout with their perspectives on the importance of quality at the hospital, patient experience measurement, quality improvement, unit culture, and staffing.
Journal Article

Nov 15, 2022

Patient Experience for Hispanic Older Adults Varies by Language Preference

Regardless of language preference, Hispanic people with Medicare experience disparities in patient care relative to non-Hispanic White English-preferring counterparts.
Research Brief

Nov 9, 2022

Infection Control in Long-Term Care: Decisionmaking Lessons from the COVID-19 Pandemic

The COVID-19 pandemic highlighted a need to transform the decisionmaking culture in long-term care to make it more inclusive of residents, staff, and others who are affected by infection-control policies in these facilities.
Journal Article

Nov 3, 2022

A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys

The objective of this paper is to review evidence on survey administration strategies to improve response rates and representativeness of patient surveys.
Journal Article

Oct 27, 2022

Practices and Changes Associated With Patient-Centered Medical Home Transformation

Evidence shows that leaders who implement the patient-centered medical home care model encounter challenges in driving change. Understanding which changes and quality improvement practices further implementation is essential.
Journal Article

Oct 27, 2022

Using CAHPS Patient Experience Data for Patient-Centered Medical Home Transformation

We interviewed 105 practice leaders from 294 sampled practices and used content analysis to identify themes about uses of patient experience data for practice improvement during PCMH transformation.
Journal Article

Oct 27, 2022

Association of Medicare Advantage Premiums With Measures of Quality and Patient Experience

This population-based cross-sectional study found that although quality of care and patient experience were slightly higher with higher-premium plans, quality varied widely within each premium category.

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