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Health Care Quality

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Journal Article

Sep 16, 2020

A Framework for Conceptualizing How Narratives from Health-Care Consumers Might Improve or Impede the Use of Information About Provider Quality

This paper describes a conceptual framework for examining mechanisms by which narrative information might influence consumer judgments and decisions about providers.
Report

Sep 15, 2020

What influences improvement processes in healthcare? A rapid evidence review

This rapid review discusses leadership, staff relationships, skills and competencies, use of data, patient and public involvement, and working as an interconnected system as the key factors influencing quality improvement processes in healthcare.
Commentary

Jul 10, 2020

Patients Should Have a Role in Deciding the Value of Medicines

Patients, their family members, and the general public have historically been excluded from contributing to health care value assessment models. But methods for including patient voices in research are far less complicated or demanding than some researchers believe they will be.
Journal Article

Mar 19, 2020

Does Shared Decision Making Actually Occur in the Emergency Department? Looking at It from the Patients' Perspective

Utilizing a cross-sectional, multisite approach, we administered an instrument, consisting of two validated shared decisionmaking assessment tools and one newly developed tool to a sample of emergency department patients.
Journal Article

Mar 18, 2020

Inpatient Care Experiences Differ by Preferred Language Within Racial/Ethnic Groups

We described differences in patient experiences of hospital care by preferred language within racial/ethnic groups using HCAHPS survey data. We measured patient-mix adjusted overall, between-and within-hospital differences inpatient experience by language, using linear regression.
Journal Article

Mar 18, 2020

Differences in Consumer Assessment of Healthcare Providers and Systems Clinician and Group Survey Scores by Recency of the Last Visit: Implications for Comparability of Periodic and Continuous Sampling

Patient experiences an be collected by sampling patients periodically (visits over a 1-year period)or continuously (any visit in a monthly interval). We explored differences in Consumer Assessment of Healthcare Providers and Systems Clinician and Group scores using both sampling methods.
Journal Article

Mar 18, 2020

A Review of Best Practices for Monitoring and Improving Inpatient Pediatric Patient Experiences

We reviewed the literature on best practices for monitoring performance and undertaking activities aimed at improving pediatric patient and family experiences of inpatient care.
Content

Mar 2, 2020

RAND/PPMD Patient-Centeredness Method (RPM)

The RAND/PPMD Patient-Centeredness Method, or RPM, helps patients, caregivers, and patient advocates systematically share their perspectives on the patient-centeredness of health care guideline recommendations.
Report

Feb 25, 2020

Development of Palliative Care Quality Measures for Outpatients in a Clinic-Based Setting: A Report on Information Gathering Activities

This report summarizes information gathering activities completed as of September 2019. It provides background information on the importance of and need for development of quality measures for palliative care based on patient-reported experience.
Journal Article

Feb 6, 2020

Innovating for Improved Healthcare: Sociotechnical and Innovation Systems Perspectives and Lessons from the NHS

To help understand the potential of innovation to respond to healthcare demands, researchers adopted a systems approach building on sociotechnical and innovations systems thinking to examine conditions that can support innovating healthcare systems.
News Release

Jan 29, 2020

Tackling Staffing and Funding Issues in the NHS Is Necessary for Improvement but Not Enough. To Support a More Sustainable Healthcare Service Innovation Needs to Be Embedded into Its Mindset, Practices and Policy

The NHS could move towards a more sustainable model of healthcare delivery that is fit for purpose if it empowered staff to be able to embrace innovation as a mindset, attitude, culture and practice.
Report

Jan 26, 2020

Innovating for improved healthcare: Policy and practice for a thriving NHS

In light of the challenges facing the NHS, RAND Europe and the University of Manchester were asked to conduct a study on the potential of innovation to help deliver an efficient and effective healthcare service.

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