Patient Satisfaction

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  • A man waits for the subway at the Times Square stop in New York, December 19, 2012, photo by Andrew Burton/Reuters

    Report

    How Available and Accessible Are Mental Health Services in NYC?

    Across the United States and in New York City in particular, the use of mental health services is low and care is not equitably distributed. Non-Hispanic white individuals are more likely to seek care than non-Hispanic Black or Hispanic individuals. Provider shortages and a lack of integration across service settings are two barriers, and COVID-19 exacerbated these challenges.

    Jun 22, 2022

  • Su Wilson visits her mother Chun Liu, a resident at the Life Care Center of Kirkland, a long-term care facility linked to several COVID-19 deaths in Kirkland, Washington, May 10, 2020, photo by Lindsey Wasson/Reuters

    Report

    Reimagining Policy Decisionmaking in Long-Term Care

    Policies to mitigate the spread of COVID-19 in long-term care facilities were often mandated without input from residents and their family members, administrators, or staff. What can be done to make policy decisionmaking in these settings more inclusive?

    Oct 20, 2022

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