Frequently Asked Questions (FAQs)

What if I'm running late for my appointment?

We have a 15-minute late policy. If you are more than 15 minutes late to your appointment, we may have to reschedule. Please call or email to let us know when you are running late so we can best accommodate you.

What is your cancellation policy?

Because we have a limited number of appointment times available each week, we rely on you to provide us with as much advance notice as possible if your appointment time no longer works with your schedule. We prefer 24 hours' notice. We will provide you with multiple means to get in touch with us (for example, telephone numbers, text, and e-mail). If you are not able to notify us in advance or miss several attempts to reschedule, we reserve the right to decline your participation in the study.

Is there compensation for referring others to the study?

Unfortunately, we are not able to compensate you for referring others to our study.

Child FAQ

If I have more than one eligible child, can they both/all participate?

Yes. If you have more than one child who meets the eligibility requirements, we can screen them as well and schedule them to participate during the same appointment time.

How can I reschedule my child's appointment?

Call 412-204-7353 or email us at to reschedule your child's appointment. We will attempt to reschedule up to two times.

Young Adult FAQ

How can I reschedule my appointment?

Call 412-204-7353 or email us at to reschedule your appointment for the RAND Convenience Store Study. We will attempt to reschedule up to two times.


Is the study center taking precautions to keep participants safe?

Yes. The convenience store is cleaned and disinfected with the utmost care in the morning every day, and it is similarly cleaned and disinfected between research participants. In addition, physical distancing of 6 feet is being maintained between study staff and research participants; and staff and research participants wear masks or face coverings during the in-person session. There will also be plexiglass barriers between the participants and study staff throughout the study. All of these measures are being taken out of an abundance of caution for everyone's safety and are guided by the state of Pennsylvania’s requirements for business operations during the COVID-19 pandemic.

Do I need to wear a mask?

Yes. All participants and parents need to be masked to enter the study center. The study center keeps a supply of masks in case they are forgotten. If you do not want to wear a mask, you can request to participate in the study when Pennsylvania’s masking recommendations are lifted.

What if I’m feeling sick?

If you or your child is sick, for example has a fever or runny nose, we would be happy to reschedule your appointment to a time when everyone is feeling better (e.g., 48 hours without symptoms). In addition, please reschedule if you or your child has recently been exposed to or around sick people.