Resources for Pittsburgh Residents during COVID-19

Last Updated: November 25, 2020

Advice from Allegheny County Health Department (ACDH)

The Health Department is the lead agency providing response to the COVID-19 pandemic in Allegheny County.

  1. If you have mild to moderate symptoms, please call your healthcare provider (doctor) to arrange testing for COVID-19 and try things like fever reducers, rest, and plenty of fluids.
  2. If you are having any of the warning signs, call 9-1-1. Emergency warning signs include trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face.
  3. You can also identify locations where you can be tested by using the county's Testing Sites Locator.

Click below for more information from ACHD on:

COVID-19-Related Information

Office of the Mayor

The City of Pittsburgh Mayor’s Office regularly provides COVID-19 related announcements on their platforms. For more information, please visit the City of Pittsburgh Mayor’s Office website.

As of November 19th 2020, there is currently a Stay At Home Advisory for Pittsburgh and Allegheny County.

Updates and Helplines

  • Allegheny County Health Department (ACHD) has partnered with United Way 211 to offer a 24/7 hotline. Please call 888-856-2774 to speak with a representative.
  • Sign up for Allegheny Alerts and subscribe to COVID-19, follow ACHD on Facebook and Twitter (@HealthAllegheny), and visit www.alleghenycounty.us/coronavirus.
  • For help connecting to resources through the United Way helpline, call 2-1-1, text your zip code to 898-211, visit PA211sw.org; or sign up for text alerts at pa211sw.org/text-alerts.
  • If you're stressed about COVID-19:
    • Text the free Crisis Text Line. Text HOME to 741741 to connect with a Crisis Counselor. Available 24 hours/7 days a week.
    • Call the Peer Support and Advocacy Network on 1-866-661-WARM (9726), from 10:00 a.m. to 12:00 a.m.
    • Contact UPMC’s resolve Crisis Services on 1-888-796-8226. Free to Allegheny County residents and available 24 hours/7 days a week.
  • Allegheny Department of Human Services has a 24/7 mental health and emotional support hotline. The Support & Referral Helpline is 1-855-284-2494.

Food and Shopping

Education

Pittsburgh Public Schools

Due to new COVID-19 cases from the Pennsylvania Department of Health, Allegheny County publics schools are to transition all students to full-time E-Learning. For more information and details please visit the PPS COVID-19 webpage.

Many online resources are available to support home learning during school closures.

Utilities and Rent

Utilities

The Pennsylvania Utility Law Project (PULP) provides up to date information to Pennsylvanians affected by COVID-19. For advice about your specific case, contact PULP's utility hotline at 844-645-2500.

Regulated electric, natural gas, water, wastewater, telecommunication, or steam utilities cannot shut off services while a Proclamation of Disaster is in effect, however once the Proclamation is lifted services may be terminated for unpaid bills.

In-person bill payments may also be suspended for some services. See details below:

Complaints about the actions of utility service providers can be made to the Public Utility Commission (PUC)

Support for heating costs is available through the Low-Income Home Energy Assistance Program (LIHEAP).

You can apply for LIHEAP until April 9, 2021. It's recommended that you apply as soon as possible. County Assistance Offices are closed to the public, but you can still apply by mail or online. Applicants who apply online through COMPASS will receive a preliminary eligibility determination.

Renters and Homeowners

Public and subsidized housing evictions are currently prohibited. See information about Pennsylvania Rental Assistance.

Economic Impact Payments (EIPs)

Avoid COVID-19 scams. The Allegheny DHS will not ask for personal information (social security number, bank information, PIN numbers, etc.) via text or call. If you receive a suspicious call, hang up and call the Allegheny County DHS Customer Service Center at 1-877-395-8930.

The Allegheny County Department of Human Services has links to additional information about government payments related to COVID-19.

CARES Act

Information about your Economic Impact Payment.

Family First Coronavirus Response Act

Information for households receiving Pandemic Electronic Transfer (P-EBT) Supplemental Payments.