Mark W. Friedberg

Photo of Mark Friedberg
Senior Natural Scientist; Director, Boston Office
Boston Office


M.D., Harvard Medical School; M.P.P. in health policy, Harvard Kennedy School of Government; B.A. in economics and statistics, Swarthmore College

Media Resources

This researcher is available for interviews.

To arrange an interview, contact the RAND Office of Media Relations at (310) 451-6913, or email

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Mark Friedberg is a senior natural scientist at the RAND Corporation and director of its Boston office. He is practice lead in payment models and health care delivery for RAND Health Advisory Services and a practicing general internist. His research focuses on performance improvement by health care providers, innovations in primary care, and methods for measuring health system quality and efficiency. Dr. Friedberg has developed and fielded surveys of patients, physicians, medical group leaders, and other clinical staff. His clinical work has included ambulatory primary care and hospital-based internal medicine, and he is an assistant professor of medicine, part-time, at Brigham and Women's Hospital and Harvard Medical School. Friedberg received his B.A. in economics and statistics from Swarthmore College, his M.D. from Harvard Medical School, and his M.P.P. in health care policy from the Harvard Kennedy School of Government.

Recent Projects

  • Identifying factors that influence physician professional satisfaction
  • Evaluation of medical home demonstrations
  • Physician groups' use of data from patient experience surveys
  • Electronic health records and quality in primary care practices
  • Evaluation of shared decision making demonstrations

Selected Publications

Friedberg MW, Rosenthal MB, Werner RM, Volpp KG, Schneider EC, "Effects of a medical home and shared savings intervention on quality and utilization of care," JAMA Internal Medicine, 175(8):1362-1368, 2015

Friedberg MW, Chen PG, White C, Jung O, Raaen L, Hirshman S, Hoch E, Stevens C, Ginsburg PB, Casalino LP, Tutty M, Vargo C, Lipinski L, Effects of health care payment models on physician practice in the United States, RAND (RR-869), 2015

Friedberg MW, Schneider EC, Rosenthal MB, Volpp KG, Werner RM, "Association between participation in a multipayer medical home intervention and changes in quality, utilization, and costs of care," JAMA, 311(8):815-825, 2014

Friedberg MW, Van Busum K, Wexler R, Bowen M, Schneider EC, "A demonstration of shared decision making in primary care highlights barriers to adoption and potential remedies," Health Affairs, 32(2):268-275, 2013

Friedberg MW, Chen PG, Van Busum KR, Aunon FM, Pham C, Caloyeras JP, Mattke S, Pitchforth E, Quigley DD, Brook RH, Crosson FJ, Tutty M, Factors affecting physician professional satisfaction and their implications for patient care, health systems, and health policy, RAND (RR-439-AMA), 2013

Friedberg MW, Damberg CL, Methodological considerations in generating provider performance scores for use in public reporting: a guide for community quality collaboratives, Agency for Healthcare Research and Quality, 2011

Friedberg MW, SteelFisher GK, Karp M, Schneider EC, "Physician groups' use of data from patient experience surveys.," Journal of General Internal Medicine, 2010

Friedberg MW, Coltin KL, Safran DG, Dresser M, Zaslavsky AM, Schneider EC, "Associations between structural capabilities of primary care practices and performance on selected quality measures.," Annals of Internal Medicine, 151(7):456-463, 2009

Recent Media Appearances

Commentary: AHRQ Perspectives on Safety; Health Affairs Blog; The Health Care Blog; Newsweek


  • View to an operating room through an office window

    Ransomware Hackers Are Coming for Your Health Records

    Cyber criminals may be preying on hospitals because cyber protection measures likely have not kept pace with electronic data collection and because hospitals typically do not have backup systems and databases in place, even though such attacks can strain health care systems and potentially put patients' lives at risk.

    Apr 11, 2016 Newsweek

  • A doctor giving a girl a checkup

    Relationships Between Physician Professional Satisfaction and Patient Safety

    Health system leaders should view regular and detailed assessment of physician professional satisfaction as an invaluable early warning system for potential threats to quality and safety. But simply surveying doctors on their overall levels of job satisfaction isn't enough.

    Feb 23, 2016 Agency for Healthcare Research and Quality, Perspectives on Safety

  • A surgical team in an operating room

    Scoring the Surgeon Scorecard

    There is no tradeoff between recognizing the serious methodological problems in the ProPublica Surgeon Scorecard, improving the Scorecard, and encouraging providers to release their own data. All three can and should be done simultaneously.

    Oct 14, 2015 The Health Care Blog

  • Doctors talking with a patient

    Nature and Nurture: What's Behind the Variation in Recent Medical Home Evaluations?

    As demonstrated in Pennsylvania, conveners of medical home pilots are drawing from their early experiences to refine their intervention designs and improve their effectiveness. Such a learning process is likely to be a critical part of successfully implementing any new model of payment and care delivery.

    Jun 19, 2015 Health Affairs Blog

  • doctor reviewing a patient's chart with her on a tablet

    Physicians' Concerns About Electronic Health Records: Implications and Steps Towards Solutions

    If practicing physicians are correct, the current state of EHR technology has introduced several impediments to providing patient care, undermining physician professional satisfaction. Many of these problems also should be of great concern to patients.

    Mar 12, 2014 Health Affairs Blog