Continuous quality improvement (CQI) is a performance improvement process that prescribes planned, formal, systematic, and ongoing changes to improve program delivery and outcomes. This guide offers practical steps for conducting CQI in community service organizations (CSOs). It was created in collaboration with a CSO addressing substance use with additional input from a number of other CSOs that provide different types of services, and it provides tools that are of specific relevance to CSOs, such as for addressing outreach and referrals, admissions, service delivery, and outcomes aspects of a CSO program. The CQI process detailed in this guide is based on a broader program management tool called Getting To Outcomes® (GTO). GTO is designed to help practitioners better plan, implement, evaluate, improve, and sustain programs.
Table of Contents
Introduction: Why Use This Guide?
What Is CQI?
CQI Step 1: Preparing to Conduct CQI
CQI Step 2: Plan: Gather Data to Inform CQI Efforts
CQI Step 3: Plan: Identifying a CQI Action
CQI Step 4: Do and Study: Launching and Studying CQI's Effects on Impacts
Step 5: Act: Taking Next Steps in CQI
Getting to Outcomes® (GTO)
How to Set Up a CQI Workshop