Building Better Team Charters

An Example from Reengineering the Preoperative System

Published in: Quality Management in Health Care, v. 6, no. 2, Winter 1998, p. 62-73

Posted on RAND.org on January 01, 1998

by Hwai-Tai C. Lam, Shan Cretin, Dean Norman

This article illustrates a six-step chartering method using a successful project at the West Los Angeles VA Medical Center. The annual savings generated from this project were estimated at $13 million.

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