Improving the Public Sector
Can Reengineering Identify How to Boost Efficiency and Effectiveness at a VA Medical Center?
Published in: Health Care Management Review, v. 25, no. 2, Spring 2000, p. 34-44
Posted on RAND.org on December 31, 1999
Reengineering is a widespread management technique, but few evaluations of its application in health care, especially in public sector organizations, have been reported. The authors conducted a reengineering analysis to determine if the method could identify how to improve the efficiency and effectiveness of a VA medical center's primary care delivery system. They found that the reengineering method appears applicable in the institutional context of a public sector teaching hospital.