Improving the Public Sector

Can Reengineering Identify How to Boost Efficiency and Effectiveness at a VA Medical Center?

Published in: Health Care Management Review, v. 25, no. 2, Spring 2000, p. 34-44

Posted on RAND.org on January 01, 2000

by Jeffrey Luck, John Peabody

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Reengineering is a widespread management technique, but few evaluations of its application in health care, especially in public sector organizations, have been reported. The authors conducted a reengineering analysis to determine if the method could identify how to improve the efficiency and effectiveness of a VA medical center's primary care delivery system. They found that the reengineering method appears applicable in the institutional context of a public sector teaching hospital.

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