Improving the Public Sector

Can Reengineering Identify How to Boost Efficiency and Effectiveness at a VA Medical Center?

Published in: Health Care Management Review, v. 25, no. 2, Spring 2000, p. 34-44

Posted on on January 01, 2000

by Jeffrey Luck, John Peabody

Read More

Access further information on this document at

This article was published outside of RAND. The full text of the article can be found at the link above.

Reengineering is a widespread management technique, but few evaluations of its application in health care, especially in public sector organizations, have been reported. The authors conducted a reengineering analysis to determine if the method could identify how to improve the efficiency and effectiveness of a VA medical center's primary care delivery system. They found that the reengineering method appears applicable in the institutional context of a public sector teaching hospital.

This report is part of the RAND Corporation External publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.