Thinking Inside the Box

The Art of Telephone Interviewing

Published in: Field Methods, v. 16, no. 2, May 2004, p. 215-226

Posted on RAND.org on January 01, 2004

by Barbara Genovese

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In the past quarter century, the technology for conducting telephone interviews has changed significantly. Fundamental interviewing concepts, however, have changed little. This article examines the art of telephone interviewing from the perspective of a telephone surveyor. Through her experiences, the author shows how mastering the production and interpretation of sounds is a key communication tool for producing successful and informative interviews.

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