Delivering Public Services to a Diverse Society

Report

Suja Sivadasan, Miriam Shergold, Sally Ann Law, James P. Kahan, Robert Thomson

ResearchPosted on rand.org 2004Published in: Report by the Comptroller and Auditor General - Dealing with the complexity of the benefits system, HC: 19-I Session 2004-2005, (London: Stationary Office, 2004), 63 p

Examines the progress being made by central government bodies towards delivering services to meet the needs of diverse customers in the six recognised areas of diversity: disability; gender; race; religion and belief; age; and sexual orientation. The examination included a major survey of 131 bodies as well as a more detailed review of selected government initiatives and international practices.

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Document Details

  • Copyright: Public Domain
  • Publisher: National Audit Office (UK)
  • Availability: Non-RAND
  • Year: 2005
  • Pages: 1
  • Document Number: EP-200412-36

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