Delivering Public Services to a Diverse Society

Report

Published in: Report by the Comptroller and Auditor General - Dealing with the complexity of the benefits system, HC: 19-I Session 2004-2005, (London: Stationary Office, 2004), 63 p

Posted on RAND.org on December 31, 2003

by Suja Sivadasan, Miriam Shergold, Sally Ann Law, James P. Kahan, Robert Thomson

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Examines the progress being made by central government bodies towards delivering services to meet the needs of diverse customers in the six recognised areas of diversity: disability; gender; race; religion and belief; age; and sexual orientation. The examination included a major survey of 131 bodies as well as a more detailed review of selected government initiatives and international practices.

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