Delivering Public Services to a Diverse Society
Published in: Report by the Comptroller and Auditor General - Dealing with the complexity of the benefits system, HC: 19-I Session 2004-2005, (London: Stationary Office, 2004), 63 p
Posted on RAND.org on December 31, 2003
Examines the progress being made by central government bodies towards delivering services to meet the needs of diverse customers in the six recognised areas of diversity: disability; gender; race; religion and belief; age; and sexual orientation. The examination included a major survey of 131 bodies as well as a more detailed review of selected government initiatives and international practices.