Cover: Measuring Consumer Preferences for Postal Services

Measuring Consumer Preferences for Postal Services

Published in: Reforming the Postal Sector in the Face of Electronic Competition. Advances in Regulatory Economics (Cheltenham, United Kingdom : Edward Elgar, 2013), Chapter 17, p. 241-260

Posted on 2013

by Charlene Rohr, Urs Trinkner, Alison Lawrence, Chong Woo Kim, Dimitris Potoglou, Robert Sheldon

Increasing digitalization and the evolution of the Internet have had, and are still having, an impact on the demand for postal services. This chapter reports on the implementation of stated preference discrete choice experiments (SPDCEs) to measure business and residential consumers' preferences for specific aspects of postal services in three European member states: Italy, Poland and Sweden.

Research conducted by

This report is part of the RAND external publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.