Measuring Consumer Preferences for Postal Services
Published in: Reforming the Postal Sector in the Face of Electronic Competition. Advances in Regulatory Economics (Cheltenham, United Kingdom : Edward Elgar, 2013), Chapter 17, p. 241-260
Posted on RAND.org on January 01, 2013
Increasing digitalization and the evolution of the Internet have had, and are still having, an impact on the demand for postal services. This chapter reports on the implementation of stated preference discrete choice experiments (SPDCEs) to measure business and residential consumers' preferences for specific aspects of postal services in three European member states: Italy, Poland and Sweden.
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