Measuring Consumer Preferences for Postal Services

Published in: Reforming the Postal Sector in the Face of Electronic Competition. Advances in Regulatory Economics (Cheltenham, United Kingdom : Edward Elgar, 2013), Chapter 17, p. 241-260

Posted on RAND.org on January 01, 2013

by Charlene Rohr, Urs Trinkner, Alison Lawrence, Chong Woo Kim, Dimitris Potoglou, Robert Sheldon

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Increasing digitalization and the evolution of the Internet have had, and are still having, an impact on the demand for postal services. This chapter reports on the implementation of stated preference discrete choice experiments (SPDCEs) to measure business and residential consumers' preferences for specific aspects of postal services in three European member states: Italy, Poland and Sweden.

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